Field Service Engineer (Auckland)

## Position Summary

We are looking to further strengthen our service organisation by hiring a Field Service Engineer to perform equipment installation, validation, service, and repair for all ranges of STERIS equipment within assigned territory in New Zealand .

You will provide User Training and troubleshooting support in the New Zealand market as required as well as assist the Service Manager / Director in managing spare parts inventory and documentation.

If you are customer focused and want to work to build a world-class service organization, equipped with experience in medical equipment maintenance and are willing to travel for job purpose – read on!

## What You Will Do

- Develop and implement technical service function for STERIS equipment.
- Perform equipment installations, preventive maintenance, validations and repair of equipment and products in the field as assigned.
- Interface with customers via customers visit / telephone / email to provide quality product support.
- Provide in-service session for the customers and conduct equipment and assist product clinical trials demonstrating applications with regards to systems, accessories, and techniques.
- Provide applications / user / technical training.
- File product complaints according to company procedures.
- Assist with spare parts inventory management for various products.
- Identify training needs and make recommendations.
- Maintain preventive maintenance and troubleshooting and document accordingly.
- Document and update internal procedures.
- Manage and maintain equipment / spares database file through accurate documentations of movement, tracking and repair statuses.
- Deliver a superior level of customer after sales support.

## The Experience, Skills and Abilities Needed

- Trades Certificate, Engineering Certificate/Diploma with strong hands-on technical service experience with medical equipment
- Experience in troubleshooting, repair, modify, overhaul, or refurbish standard and special purpose equipment and systems components
- Must be able to operate a computer, have an intermediate understanding of DOS and Windows, as well as proficient in Microsoft Office software packages, such as Word, Excel, and PowerPoint
- Visual acuity and manual dexterity are necessary to manipulate tools and equipment to perform essential functions.
- Customer oriented and focused
- Travel within New Zealand as assigned. May require occasional travel outside of New Zealand

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STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe. For more information, visit www.steris.com .

STERIS strives to be an Equal Opportunity Employer.