About this role
Industry/Sector
Not Applicable
Specialism
SAP
Management Level
Senior Manager
Job Description & Summary
The Opportunity
As a SAP Order to Cash Consultant, Senior Manager you will lead client work focused on SAP Customer Relationship Management solutions, helping organizations improve customer-facing processes, implement software solutions, and support effective adoption across sales and service workflows. As a Senior Manager you will drive large projects, apply sound judgment in complex situations, and use your influence, skills, and network to guide teams and stakeholders through delivery challenges while developing diverse and inclusive teams.
In this role at PwC, you will contribute within our Advisory practice and within our SAP practice, bringing together strategic thinking and practical execution to shape outcomes for client work in the Sales Technology - SAP CX area. You will lead work streams that may include requirements analysis, solution design, implementation support, and training, while communicating clear recommendations and adapting plans as client needs change. You will also help shape team direction, coach others through ambiguity, and support delivery that aligns with business goals and the firm’s service priorities.
Responsibilities
- Leading SAP customer experience and order-to-cash consulting engagements from planning through implementation and stabilization
- Advising clients on CRM process design, sales effectiveness, customer service operations, and system alignment across the customer lifecycle
- Guiding complex SAP solution configurations, integration activities, and deployment plans to support business process transformation
- Translating client requirements into functional design decisions and prioritizing scope across sales, service, and commerce capabilities
- Directing cross-functional teams through issue resolution, testing cycles, and cutover activities while maintaining project momentum
- Validating solution outcomes with clients, incorporating feedback, and adjusting delivery plans to address changing business needs
- Coaching team members through ambiguous workstreams and facilitating clear communication across technical and business stakeholders
- Applying systems thinking to identify process gaps, improve customer experience, and support scalable operating models
- Monitoring delivery risks, escalating critical issues when needed, and maintaining operational discipline across multiple workstreams
- Modeling professional and technical standards while representing the firm in client discussions and industry-facing settings
What You Must Have
- At least a Bachelor's degree
- At least 7 years of experience
What Sets You Apart
- Preference for a Master's or Masters of Business Administration degree in at least one of the following fields of study: Business Administration/Management, Computer Science/Information Systems
- Leading SAP Order to Cash transformations across sales, billing, and fulfillment processes
- Advising clients on SAP CX configuration, implementation, and process improvement
- Applying systems thinking to uncover process gaps and growth opportunities
- Crafting clear messages for executive and cross-functional stakeholder audiences
- Coaching teams through ambiguity while advancing operational excellence
Travel Requirements
Up to 80%
Job Posting End Date
The salary range for this position is: $124,000 - $280,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance
As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.
PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.
Learn more about how we work: https://pwc.to/how-we-work
For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.
Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines