Designated Establishment Manager

Licensed, polished, and ready to lead? Prime Group is looking for a Designated Establishment Manager to lead our resort spa team, keep the spa fully compliant with Florida requirements, and deliver restorative, personal care to every guest.

Job Summary

The Designated Establishment Manager is the licensed massage therapist accountable under Florida law for operating the resort spa in compliance with the Massage Therapy Practice Act and Board of Massage Therapy rules. This leader runs day-to-day spa operations and the massage therapy team, protects guests and the establishment license, and delivers a polished, personal spa experience while practicing massage therapy at the spa. Service excellence is how we are known: polished, personal service at every guest touchpoint.

What You'll Do

Including but not limited to:

- Serve as the designated establishment manager, responsible for operating the spa in compliance with Florida massage therapy law and Board rules

- Practice massage therapy at the spa within the licensed scope of practice

- Verify that every therapist holds a current, active Florida license; track renewals and continuing education

- Ensure the establishment license and each therapist's license are current and conspicuously displayed

- Ensure team members have the required documentation and ID access, and the human trafficking reporting procedure is posted

- Keep treatment rooms, equipment, linens, and supplies safe and sanitary; prepare for Department of Health inspections

- Notify the Board of Massage Therapy within the required timeframe if service as designated establishment manager ends

- Lead scheduling, daily operations, guest flow, and room readiness in coordination with spa reception

- Coach, train, and evaluate therapists and spa team members; address performance and conduct gaps promptly

- Support the spa menu, packages, and retail offerings, recommending services without pressure and supporting rebooking

- Document and resolve guest concerns, incidents, and possible injuries; protect guest privacy and confidentiality

- Monitor treatment volumes, utilization, and controllable expenses, and report spa performance to leadership

Success in this role is measured by:

- Licenses current, active, and displayed, with no compliance findings at inspection

- Guest satisfaction, positive feedback, and service recovery effectiveness

- Treatment quality, professionalism, and adherence to service protocols

- Treatment utilization, therapist scheduling, and readiness for booked appointments

- Compliance with sanitation, guest privacy, consent, and safety standards

What You Bring

- Active Florida massage therapist license, clear and without restriction, in good standing (required to serve as designated establishment manager)

- Completion of a massage therapy program meeting Florida licensure requirements

- Professional massage therapy experience; prior spa or therapist-team leadership experience preferred; upscale spa or resort experience is an advantage

- Working knowledge of the Florida Massage Therapy Practice Act, Board rules, and Department of Health inspection requirements

- Skill in massage techniques, guest consultation, informed consent, sanitation, draping, and professional boundaries

- Scheduling, team leadership, accurate record-keeping, time management, and discretion

- Experience in resort spa services and guest-focused wellness treatments preferred

- Ability to stand, walk, bend, reach, and apply controlled pressure; occasionally lift or move up to 25 pounds

Why You'll Love It Here

- A resort spa setting in the Florida Keys, with a steam room, spa pool, and relaxation lounge

- Competitive salary commensurate with experience

- Comprehensive benefits package including health insurance, retirement plans, and paid time off

- Collaborative and team-oriented work environment

- Opportunities for professional development and career advancement within a growing organization

About Prime Group

Prime Group's vertically integrated approach unifies multiple real estate disciplines under a single roof, sharing a multifaceted vision of improved, sustainable real estate development through diverse strengths, strategic affiliates, and talented in-house professionals. Our portfolio includes retail centers, offices, mixed-use developments, hotels, resorts, restaurants, and residential single and multi-family communities, each supported through technology, planning, and experienced personnel. We are a privately owned company with the agility and strength to leverage unique opportunities, and growth is a measure of our success. Since Prime Group began as a residential real estate development company, we have grown to include commercial retail, office, hospitality, and mixed-use specialties, consultation, and management.

If you are a motivated wellness professional who takes pride in great service, we invite you to apply for the Designated Establishment Manager position at Prime Group.

Additional Details

Reports To: Director of Spa, Wellness & Experiences

Thank you for expressing interest in employment with Prime Group. While only those candidates considered for the position will be contacted, your resume will remain on file for 90 days. Prime Group is an Equal Opportunity Employer.