Head of Multinational

Job Summary

Provide senior leadership across Chubb UK and Ireland Multinational business, driving strategy, commercial growth, and high-quality service delivery for complex multinational accounts, including captive and reinsurance programmes. The role carries accountability for the overall performance of the function, servicing over 2,000 Multinational programs a year, 11,000 + Local policies and 40+ Captives. The role holder will act as the senior point of contact for key clients, brokers, and internal stakeholders, and will lead a team of 20+ technical specialists encompassing client service, operational excellence, and business development.

Key Responsibilites:

Client & Stakeholder Leadership

- Own and develop senior client and broker relationships across the Multinational portfolio, acting as the primary escalation point and trusted partner.
- Represent the Multinational function at senior internal and external forums, contributing to client strategy, retention, and new business.
- Partner with Global Client Executives, Underwriting, Reinsurance, Credit Control, Operations, and local offices to ensure seamless, end-to-end delivery.
- Lead on complex account strategy and ensure issues are managed proactively and commercially.

Strategic & Commercial Accountability

- Define and execute the strategy for the Multinational function in alignment with broader business objectives.
- Drive profitable growth through active contribution to new business development, client expansion, and retention activity.
- Monitor business performance, using MI and financial data to identify opportunities, manage risks, and inform decision-making.
- Ensure appropriate governance, controls, and compliance standards are maintained across the function.

Operational Excellence & Continuous Improvement

- Oversee service delivery standards, quality, and timeliness across 2,000 + Multinational programs, ensuring a consistently excellent client experience.
- Lead strategic projects to improve service delivery, efficiency, and operating model effectiveness.
- Identify opportunities to streamline processes, strengthen controls, and enhance the client journey.
- Drive adoption of new tools, systems, and ways of working, promoting a culture of continuous improvement and accountability.
- Share best practice and embed consistent standards across the wider team.

People Leadership & Development

- Lead, coach, and develop a team of 20+ technical specialists and managers, building a high-performing and engaged function.
- Support capability development through feedback, training, and knowledge-sharing initiatives.
- Foster an inclusive, collaborative, and accountable team culture.
- Contribute to succession planning and talent development within the Multinational function.

Skills & Experience

- Extensive knowledge of multinational insurance, complex programme structures, and global service delivery models.
- Proven experience in a senior leadership role within a multinational insurance environment, with exposure to captive and reinsurance programmes.
- Demonstrated commercial acumen and experience contributing to business development and client growth.
- Strong track record of leading high-performing teams of technical experts and/or managers.
- Excellent stakeholder management and influencing skills, with the ability to operate at senior levels internally and externally.
- Proven ability to drive change, improve operational performance, and deliver strategic outcomes.
- Strong organisational, analytical, and problem-solving skills, with sound judgement and commercial awareness.
- Chartered Insurance Institute qualification or equivalent desirable.
- Foreign language skills advantageous but not essential.