About this role
STATEMENT OF PURPOSE:
Sun Life Health is seeking a qualified, experienced Security Manager to lead physical security, workplace violence prevention, asset protection, and emergency preparedness across all locations. This role requires proven experience managing healthcare security operations, responding to incidents, conducting investigations, and training staff. The Security Manager establishes clear response procedures and ensures a safe environment for patients, visitors, and employees.
ESSENTIAL FUNCTIONS:
- Security Operations: Develop and enforce security policies, access controls, visitor procedures, and emergency response protocols, including clear reporting and escalation responsibilities.
- Risk Assessments: Conduct site assessments, identify vulnerabilities, and implement and monitor corrective actions.
- Incident Response: Lead responses to threats, workplace violence, unauthorized access, and theft. Conduct investigations, document findings, and coordinate with law enforcement.
- Personnel and Vendors: Manage security personnel and contracted services, including staffing, post orders, training, and performance.
- Security Systems: Oversee surveillance, badge access, panic alarms, and intrusion detection systems, coordinating maintenance and improvements.
- Emergency Preparedness: Coordinate active threat, lockdown, and evacuation training and exercises with organizational leaders and emergency responders.
- Staff Training: Deliver training on de-escalation, workplace violence prevention, threat recognition, incident reporting, and physical security.
- Crisis Support: Partner with clinical leaders to respond safely to disruptive or threatening behavior, prioritizing verbal de-escalation and authorized response procedures.
- Collaboration and Reporting: Work with clinical leadership, Human Resources, Facilities, IT, and Compliance to address concerns, review incident trends, and track improvements.
ADDITIONAL RESPONSIBILITIES:
- Coordinate physical security for pharmacies, medication storage areas, records, and other restricted assets.
- Administer security-related workplace violence prevention activities, including incident tracking and follow-up.
- Arrange security escorts and standby support for high-risk interactions and after-hours departures.
- Support safety procedures for vulnerable patients and missing-person incidents.
- Maintain relationships with law enforcement and emergency response agencies.
WORK REQUIREMENTS:
- Regular travel between Sun Life Health locations.
- Facility walkthroughs, staff training, investigations, and direct incident response.
- On-call availability for after-hours emergencies and critical incidents.
- Valid driver’s license and ability to meet organizational driving requirements.
KNOWLEDGE, SKILLS, AND ABILITIES:
- Strong knowledge of healthcare security, workplace violence prevention, emergency response, and physical security systems.
- Ability to conduct objective investigations and prepare clear, accurate reports.
- Proven leadership, vendor management, and staff training skills.
- Sound judgment and clear communication during emergencies.
- Ability to protect patient rights, privacy, and dignity while addressing security concerns.
Qualifications
EDUCATION AND EXPERIENCE:
Required:
- Bachelor’s degree in Security Management, Criminal Justice, Healthcare Administration, or a related field; equivalent relevant education and experience may be considered.
- At least seven years of progressive physical security experience , including three years managing security operations, personnel, or vendors .
- At least two years of direct healthcare security experience , which may overlap with the experience above.
- Demonstrated experience leading incident response, investigations, risk assessments, policy development, and staff training.
- Working knowledge of surveillance, electronic access controls, and alarm systems.
- Documented training in a recognized crisis intervention or verbal de-escalation program.
Preferred:
- Multi-site healthcare or FQHC security experience.
- CPP, PSP, CHPA, or relevant IAHSS certification.
- Instructor certification in crisis intervention, de-escalation, or active threat preparedness.