WIC Outreach/Retention Specialist

POSITION SUMMARY

The WIC Outreach/Retention Specialist is responsible for increasing participation by coordinating and conducting targeted outreach to ensure that all eligible WIC participants are aware of the program. Utilize internal reports to retain eligible participants that are not currently participating in the WIC program.

EXPECTATIONS

Every Adelante Healthcare employee will strive to maximize their performance and contribution to Adelante Healthcare and the community we serve every day.  Employees are expected to work in a manner that demonstrates a commitment to quality, patient safety, employee engagement, innovation, and the highest standards of personal integrity, professionalism, and competence.

OUR CORE VALUES

- Compassion

- Excellence

- Integrity

- Learning

- Respect

- Sustainability

Qualifications

ESSENTIAL SKILLS AND EXPERIENCE:

- Bilingual (Spanish/English) preferred

- High school diploma or GED from an accredited institution

- Strong familiarity with the Valley

- Knowledge and experience in working with people of various cultures and social status

- Exceptional interpersonal skills and a love for interacting with people

- Demonstrated strong organizational skills and ability to prioritize and multi-task

- Ability to work some evenings and weekends

- Certification to perform cardiopulmonary Resuscitation for the Health Care Professional (CPR) and AED through courses that follow the guidelines from the American Heart Association and Red Cross (cognitive and skills evaluations)

- Valid AZ driver’s license and current insurance

- Valid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety for all specialty behavioral health locations

- POSITION REPONSIBILITIES

- Conduct outreach and retention activities in accordance with Arizona WIC policies and procedures.

- Build and maintain partnerships with community organizations, businesses, schools, and other local resources to increase WIC awareness and participation.

- Represent WIC at community events, presentations, and outreach activities to promote enrollment and retention.

- Educate participants and community members on WIC eligibility, benefits, nutrition education, breastfeeding support, and available resources.

- Collaborate with internal teams, including Marketing, to support outreach and engagement initiatives.

- Document outreach, retention, and participant activities accurately and timely; utilize data to support program improvement.

- Conduct health appraisals, nutrition assessments, and required laboratory testing, documenting all information in the AIM system.

- Determine WIC eligibility, complete required certifications, and issue benefits in compliance with program requirements.

- Provide nutrition education, counseling, breastfeeding support, and referrals to participants and families.

- Identify high-risk participants and refer to a Registered Dietitian as appropriate.

- Maintain accurate records, protect participant confidentiality, and ensure compliance with documentation standards.

- Support daily clinic operations, address routine customer service concerns, and assist with reports, projects, and other duties as assigned

NONESSENTIAL SKILLS AND EXPERIENCE:

Additional Duties and Responsibilities

- Other duties as requested or assigned

Patient-Centered Medical Home (PCMH)

All employees are responsible for promoting and participating in interdisciplinary communication and collaboration to enhance the delivery of quality across the health care system. Employees should maintain an environment which supports and engages patients and co-workers in a caring team-based model to promote wellness and improve health outcomes.

Adherence to Compliance and Code of Conduct

All employees are required to comply with Adelante Healthcare’s written standards, including its Compliance Program and Standards of Conduct, policies and procedures and reporting of any conduct that potentially violates Adelante’s legal or compliance requirements. Such compliance will be an element considered as part of the regular performance evaluation.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands: While performing the duties of this job, the employee may be required to sit for long periods of time, is required to stand, walk, use hands to handle or feel objects, tools or controls; reach with hands and arms; climb steps/stairs; balance; stoop, kneel, crouch or crawl; talk or hear; smell; manage stress as it relates to essential job functions.  The employee must frequently lift and/or move up to 25 pounds without assistance and may occasionally be required to lift or move up to 50 pounds with assistance.  Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time when traveling to various clinic sites.  The noise level in the work environment is usually moderate. The employee may be subject to health hazards (contagious diseases, blood borne pathogens, etc.) when working in the clinic area.

In any organization or job, changes take place over time. Although an effort will be made to keep job-related information current, this is not an all-inclusive list of job responsibilities.  Adelante Healthcare, Inc. reserves the right to revise or change job duties and responsibilities as the business need arises.  In compliance with  EEOC 29 CFR part 1630 , if the essential functions of this position cannot be performed in a satisfactory manner by the employee, further accommodations shall be made if it does not constitute undue hardships upon this organization.