About this role
## Company:
Marsh Corporate
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Description:
We are seeking a talented individual to join our MA IT team at Marsh. This role will be based in Pune. This is a hybrid role that has a requirement of working at least three days a week in the office.
The Senior Scrum Master will lead end-to-end delivery for complex programs, partnering closely with global teams, senior stakeholders, and technology leaders to drive disciplined execution, strong outcomes, and delivery excellence.
In parallel, this role will serve as the India-based Agile Lead, partnering with Technical Product Managers to strengthen the Agile Center of Excellence, establish best practices, and scale consistent, high-performing Agile ways of working across teams.
We will count on you to:
- Lead end-to-end delivery for a complex global program, ensuring strong execution across multiple teams, workstreams, and stakeholders.
- Champion Agile adoption and reinforce consistent, effective ways of working across the team.
- Facilitate sprint planning, backlog refinement, quarterly planning, retrospectives, and other core Agile ceremonies with discipline and clarity.
- Proactively identify and remove blockers, manage delivery risks, and keep teams focused on priorities, commitments, and outcomes.
- Build strong collaboration, communication, and alignment across global teams, business partners, and technical stakeholders.
- Coach and mentor team members on Agile principles, delivery practices, and continuous improvement.
- Demonstrate servant leadership, creating an environment that enables the team to perform effectively and with accountability.
- Partner with Technical Product Managers to strengthen the Agile Center of Excellence and scale best practices across teams.
- Provide leadership to Scrum Masters based in India, including line management and capability development.
- Drive adoption of the Scaled Agile Framework (SAFe), disciplined use of Azure DevOps (ADO), and stronger delivery governance.
- Improve delivery transparency through meaningful metrics, mature reporting, accurate estimation, and data-driven execution.
- Act as the primary liaison for senior stakeholders, managing expectations, providing clear updates, and ensuring strong communication throughout the delivery lifecycle.
What you need to have:
- Bachelors in a technology related discipline, or a combination of work experience, education and training equivalent to a five-year college in a technology related discipline.
- 12+ years of total experience
- roven track record of leading successful delivery in a regulated, complex, multi-product technology environment. We also have significant security processes and legislative requirements to protect our customers and their data
- Strong stakeholder management skills, with the ability to influence senior executives and support broader Agile transformation.
- Ideally familiar with bringing AI model development into existing and new applications.
- Hands-on experience implementing SAFe, facilitating quarterly planning, and leading Agile ceremonies at scale.
- Strong working knowledge of Azure DevOps (ADO) and disciplined delivery tracking.
- Demonstrated experience improving metrics maturity, delivery transparency, and governance.
- Ability to define strategy, translate it into actionable plans, and drive follow-through.
- Excellent communication, facilitation, and stakeholder management skills.
- Collaborative, influential, and effective in a fast-paced, matrixed environment.
- Broad technology background, ideally with some development or engineering experience.
- Strong, well-rounded understanding of Agile methodologies.
- Certifications such as CSP, SAFe-RTE, ICP-ACC, or equivalent are preferred.
- Experience delivering technology solutions using .NET, SQL, Angular, and agentic engineering.
- Strong experience using ADO across the full work lifecycle.
- Expertise in metrics-based tracking and linking delivery progress to business value.
- Experience in business insurance, employee benefits or related functional domains is desirable.
What makes you stand out:
- Excellent verbal and written communication skills, comfortable interfacing with business users
- Good troubleshooting and technical skills
- Able to work independently
Why join our team:
- We help you be your best through professional development opportunities, interesting work and supportive leaders.
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities
- Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
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