Service Administrator

Job Summary:

Serves as first point of contact with customer to promote quality customer service and assist with increasing business within the branch location

We are looking for a talented Service Administrator to join our Distribution business in (Albuquerque, NM).

You will make an impact in the following ways:

- Serves as the first point of contact with customers either on the phone or at the branch, developing positive relationships with key customers.

- Assesses customers needs and gathers pertinent information

- Creates basic work orders in appropriate systems

- Provides some status updates to customers, as requested

- Support the implementation and monitoring of workplace safety procedures, ensure safety documentation is maintained, report potential hazards, and assist with compliance requirements and corrective actions.

- Promote safe working practices, encourage hazard reporting, support safety initiatives, and reinforce individual accountability for maintaining a safe working environment.

- Demonstrate honesty, accountability, respect, and ethical decision-making in daily activities while reinforcing company values in interactions with colleagues, customers, and stakeholders.

- Foster an inclusive and respectful working environment by recognizing different perspectives, encouraging collaboration, and supporting positive working relationships.

- Provide additional administrative and operational support across service, safety, warranty, finance, and other relevant departments.

- Identify opportunities to improve administrative processes, documentation accuracy, safety compliance, and overall service department efficiency.

- Safety and Compliance: Support the implementation and monitoring of workplace safety procedures, ensure safety documentation is maintained, report potential hazards, and assist with compliance requirements and corrective actions.
- Safety Culture: Promote safe working practices, encourage hazard reporting, support safety initiatives, and reinforce individual accountability for maintaining a safe working environment.
- Values and Integrity: Demonstrate honesty, accountability, respect, and ethical decision-making in daily activities while reinforcing company values in interactions with colleagues, customers, and stakeholders.
- Values Differences: Foster an inclusive and respectful working environment by recognizing different perspectives, encouraging collaboration, and supporting positive working relationships.
- Cross-Functional Coordination: Provide additional administrative and operational support across service, safety, warranty, finance, and other relevant departments.
- Process Improvement and Accountability: Identify opportunities to improve administrative processes, documentation accuracy, safety compliance, and overall service department efficiency.

Education, Licenses, Certifications:
High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
This position may require licensing for compliance with export controls or sanctions regulations.

Experience:
Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience.

Compensation and Benefits

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.