About this role
L ead a team of human service professionals to excellence!
Responsible for the administrative, technical, and casework supervision of assigned State Home Care Team Supervisors. Responsible for enhancing the professional development and standards of practice for all State Home Care (SHC) staff and overseeing Quality Assurance Measures.
- Direction and supervision of all aspects of the SHC Program.
- Participate in the hiring and training of Case Managers and other agency staff as requested.
- Instruct and develop Cultural Competence in SHC staff.
- Development, implementation, and oversight of Standards of Casework Practice for SHC staff.
- Development, implementation, and oversight of Quality Assurance Measures/Standards for SHC staff/program.
- Participate in the development of procedures to ensure program consistency and ensure technical compliance with Program Instructions and agency-established procedures.
- Fulfill all reporting and regulatory requirements of MassHealth and the Executive Office of Aging & Independence.
- Maintain and enforce strict confidentiality standards and ensure the security of client information.
- Provide the Fiscal Department with all necessary reports and data to complete required billing, budget preparation, and financial reports in a timely fashion.
- Treat all individuals encountered through employment with respect and an absence of bias regardless of their sex, race, ethnic background, economic status, health, or other status.
- Represent the agency, maintaining and developing relationships within the community and the service system.
- Design, implement, and manage new projects as assigned.
Education and Experience
- Bachelor's degree in Social Work, Nursing, or a related field.
- Master's Degree preferred.
- Three years minimum of supervisory experience required.
- Two years minimum of experience in the provision of services for older adults required.
- Experience with developing and maintaining quality assurance measures preferred.