Director of Rooms

Position Summary

The Director of Rooms is responsible for overseeing the daily operations of the hotel to ensure exceptional guest experiences, operational efficiency, and achievement of financial objectives. This position provides leadership to Front Office, Housekeeping, Food & Beverage, Engineering, and other operational departments while maintaining brand standards and fostering a culture of teamwork, accountability, and service excellence.

The Director of Rooms serves as a key leader in driving guest satisfaction, employee engagement, revenue growth, and overall hotel performance.

Essential Duties and Responsibilities

Operational Leadership

- Manage and direct daily hotel operations to ensure seamless service delivery.

- Support F&B Operations

- Monitor all departments to ensure compliance with company policies, procedures, and brand standards.

- Conduct daily operations meetings and communicate key business objectives.

- Ensure prompt resolution of guest concerns and service recovery opportunities.

- Maintain high levels of cleanliness, safety, and operational readiness throughout the property.

Guest Experience

- Lead by example in delivering exceptional customer service.

- Monitor guest feedback from Medallia, Guest Satisfaction Surveys, TripAdvisor, Google Reviews, and other platforms.

- Develop and implement action plans to improve guest satisfaction scores.

- Engage with guests regularly to strengthen relationships and enhance the overall guest experience.

Team Leadership

- Recruit, train, mentor, and develop department managers and supervisors.

- Conduct performance evaluations and coaching sessions.

- Foster a positive and inclusive work environment that promotes employee engagement and retention.

- Support succession planning initiatives and talent development programs.

Financial Management

- Assist in the development and management of annual budgets.

- Monitor labor costs and productivity benchmarks.

- Analyze financial reports, forecasting data, and operational performance metrics.

- Identify opportunities to maximize revenue while controlling expenses.

- Ensure departmental goals align with overall hotel profitability targets.

Safety and Compliance

- Ensure compliance with local, state, and federal regulations.

- Maintain OSHA, fire life safety, and workplace safety standards.

- Lead emergency preparedness and response procedures.

- Ensure all operational practices comply with hospitality industry regulations and company policies.

Revenue and Business Performance

- Collaborate with Sales and Revenue Management teams to maximize occupancy and revenue.

- Monitor ADR, RevPAR, occupancy, labor productivity, and guest satisfaction metrics.

- Support strategic initiatives aimed at increasing market share and profitability.

Skills and Competencies

- Strong leadership and team development abilities.

- Excellent communication and interpersonal skills.

- Exceptional guest service orientation.

- Financial acumen and budget management experience.

- Conflict resolution and problem-solving skills.

- Strong organizational and time management capabilities.

- Ability to work flexible schedules, including evenings, weekends, and holidays.

- Proficiency with hotel PMS systems (Opera, OnQ, or similar).

- Knowledge of Microsoft Office Suite.

- Familiarity with labor management and scheduling software.

- Experience with guest satisfaction and reputation management platforms.

Qualifications

- Bachelor's degree

- Equivalent hotel management experience may be substituted for education.

- Minimum 3-5 years of hotel management experience.

- Previous leadership experience in Front Office, Rooms Division, or Hotel Operations required.

- Experience in a full-service or lifestyle hotel preferred.

Salary Range: $85,000-$90,000

About The Barnes Hotel

The Barnes San Francisco, Tapestry Collection by Hilton, is a boutique hotel situated less than a block from Union Square on Powell Street. We offer a central, vibrant location, housed in a historic building that previously served as the Hotel Manx, originally opening around 1908-1909. The hotel blends historic charm with contemporary, Italian-inspired decor. As part of the EOS Hospitality Group, we believe in Shared Accountability, Humility & Kindness, Creative Problem Solving, Collaboration & Community and Do Well and Do Good. The Barnes Hotel offers competitive salaries and robust benefit plans.

Full-Time Manager Benefits:

Tiered Medical Plans- Cigna or Kaiser

Plans include Chiropractic & Acupuncture

Long Term Disability

Tiered PPO Dental Plans

Voluntary Supplemental Medial Plans

Vision

Paid Holidays

Employee Assistance Program

PTO and Sick Pay

Flexible Spending Account (FSA)

401K Matching Program

Life & AD&D Insurance

Pre-Tax Commuter and Parking Benefits

Full-Time Manager Perks:

- EOS Employee Rates plus 50% off F&B and Retail

- Hilton Discounted Room Rates

- Employee Job Referral Program

- Employee Recognition Programs and Appreciation Events

Important Notice:

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. The Barnes Hotel is an Equal Opportunity Employer without regard to people formerly experiencing homelessness, race, color, creed, gender, gender expression, gender identity, religion, marital status, registered domestic partner status, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, age, veteran status, national origin or ancestry, political affiliation, physical or mental disability, medical condition including genetic characteristics, or any other consideration made unlawful by federal, state, or local laws. The Barnes Hotel hiring policies require a background check for all applicants working directly with at-risk populations.