About this role
Description
Job Description: Maintenance Sales Representative
Company: NHS Mechanical
Location: Nashville, TN (and surrounding service areas)
Reports To: Projects Operations Manager
Job Summary
The Maintenance Sales Representative is responsible for growing the service department’s recurring revenue by identifying, qualifying, and closing Preventative Maintenance Agreements with commercial and industrial clients. This role focuses on building long-term relationships with facility managers and building owners, ensuring their HVAC, plumbing, and mechanical systems are maintained to peak efficiency.
Primary Responsibilities:
Business Development & Prospecting:
- Identify and cold-call potential commercial clients (hospitals, schools, office complexes, and retail centers) to discuss their mechanical maintenance needs.
- Perform "site walks" to inventory existing equipment (RTUs, Boilers, Chillers, Pumps) and assess the current state of maintenance.
- Utilize local networking groups and industry events to build a pipeline of new business opportunities.
Estimating & Proposals:
- Collaborate with the Field Service Managers and Lead Technicians to determine the appropriate labor hours and materials needed for a comprehensive maintenance plan.
- Generate professional, detailed proposals that highlight the "Return on Investment" (ROI) of preventative maintenance, such as energy savings and equipment longevity.
- Present maintenance contracts to stakeholders and navigate the negotiation/closing process.
Account Management & Retention:
- Act as the primary point of contact for new maintenance clients during the transition to the service department.
- Conduct annual or semi-annual "Account Reviews" with clients to ensure satisfaction and identify opportunities for equipment upgrades or retrofits.
- Assist in the resolution of any billing or service issues to ensure a high contract renewal rate.
Customer Relationship Management & Reporting:
- Maintain accurate records of all sales activities, site visits, and proposals in our CRM.
- Provide weekly reports on sales progress, "hit rates" (proposals vs. closes), and upcoming opportunities.
Requirements
Qualifications
Experience: 2–5 years of outside sales experience, preferably in the construction or mechanical trades. A background in HVAC or plumbing service is a significant advantage.
Technical Aptitude: Must be able to learn the basic functions of mechanical systems to speak intelligently with facility engineers.
Core Competencies : A self-starter who is comfortable with cold-calling and persistent follow-up.
Professionalism: Ability to represent NHS Mechanical with high integrity, matching our "Safety First" and "Quality Driven" culture.
Communication: Strong presentation skills and the ability to explain technical concepts to non-technical building owners.