About this role
The Office of Alumni Affairs of the Bureau of Educational and Cultural Affairs (ECA/P/A) provides resources to sustain engagement through support to U.S. Missions worldwide and outreach to almost 2.5 million exchange alumni in the United States and abroad. Our work strengthens U.S. government alumni identity, expands networks that benefit both Americans and international participants, and supports U.S. foreign policy objectives by maintaining relationships with this large group of influential people with firsthand knowledge of the United States. The office also manages the Exchange Alumni website ( exchangealumni.state.gov ), a global online community for alumni of U.S. government-sponsored exchanges programs.
- Track, verify, and update prominent alumni records.
- Respond to inquiries about individual or thematic alumni records and compile reports.
- Communicate with overseas and domestic users and provide customer support as needed.
- Upload bulk data templates into the alumni database – Alumni Contact Engagement System or ACES.
- Merge duplicate records in the alumni database Alumni Contact Engagement System or ACES.
- Track ACES programs, years, and POCs.
- Compare statistics from various sources and assist the ACES Database Manager with identifying data gaps and scheduling data requests.
- Assist the ACES Database Manager with an annual review of ACES user accounts.
- Update user accounts that have changed post of assignment or office.
- Participate in user training sessions and customer support.
- Work with the technology team to facilitate and troubleshoot the registration process for the Exchange Alumni website.
- Collaborate in developing materials and information campaigns for alumni and overseas missions to use in order to increase Alumni usage of the Exchange Alumni website.
- Coordinate the development of content and user engagement for the Exchange Alumni website.
Requirements
- A bachelor's degree
- At least one full year of specialized experience, which provided the particular knowledge, skills, and abilities to perform the responsibilities of the position outlined above.
- Basic familiarity with U.S. foreign policy and international educational and cultural exchanges.
- Excellent computer skills, with proven experience in or the ability to learn the following applications:
- MS Office (Access, Excel, Outlook, PowerPoint, Word)
- Adobe Creative Suite
- Email marketing tools
- Salesforce
- Experience gathering, interpreting, and synthesizing data to inform pertinent issues to management and other stakeholders.
- Demonstrated skills or knowledge of global internet access and research capabilities.
- Strong critical thinking and analytical skills.
- Strong written and oral communication skills.
- Ability to interact with all nationalities in a culturally sensitive manner.
- Strong ability to also have a flexible, team-oriented approach to work.
- Preference for exposure to international educational and cultural exchanges, or other types of international programming or activities.
- Preference for exposure to U.S. foreign affairs agencies and/or international organizations.
- Ability to multitask, prioritize and deliver high-quality, accurate work within targeted deadlines;
- Ability to successfully work as a team to accomplish all tasks; and
- Ability to obtain and maintain a security clearance at the Secret level.
Benefits
Benefits Include:
- Covers 100% of employee benefit premiums, including Medical (PPO or HDHP Option), Vision, Dental
- Matching 401K
- Short- and Long-Term Disability
- Pet Insurance
- Professional Development/Education Reimbursement
- Parking and Transit Benefits for NY, NJ, ATL, and DC Metro areas
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Benefits Include:
- Covers 100% of employee benefit premiums, including Medical (PPO or HDHP Option), Vision, Dental
- Matching 401K
- Short- and Long-Term Disability
- Pet Insurance
- Professional Development/Education Reimbursement
- Parking and Transit Benefits for NY, NJ, ATL, and DC Metro areas
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Salary Compensation: $80,000-$85,000
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans