Premier Concierge Security Officer

Location: Denver, CO 80238
Employment Type: Full-Time
Pay: $27.00 per hour
Schedule: Friday - Tuesday | 11:00 PM - 7:00 AM

Position Overview

Citadel Security USA is seeking a polished, service-oriented Premier Concierge Security Officer to provide professional security coverage while delivering an exceptional experience for tenants, visitors, and guests. This position blends proactive security responsibilities with attentive, hospitality-focused assistance, making professionalism and personal interaction equally important.

The successful candidate will maintain a visible presence, monitor access points and surveillance systems, conduct foot, bicycle, and driving patrols as assigned, and respond appropriately to safety concerns. At the same time, the officer will serve as a welcoming point of contact by answering questions, offering directions, explaining available amenities, and helping visitors navigate the property.

Candidates must bring substantial public-facing customer service experience, strong communication skills, sound judgment, and the ability to remain composed during overnight operations.

Key Responsibilities

- Deliver a Welcoming First Impression: Greet tenants and visitors courteously, maintain a polished appearance, and create a professional, approachable atmosphere.

- Assist With Guest Inquiries: Provide accurate directions and information about property access, operating hours, office or business locations, restrooms, lost and found, and available amenities.

- Conduct Security Patrols: Perform foot, bicycle, and driving patrols as assigned to identify suspicious activity, unsafe conditions, and unauthorized access.

- Monitor Security Systems: Observe CCTV cameras, alarms, and access-control systems and report unusual activity promptly.

- Verify Access and Maintain Records: Check identification when required, issue visitor badges, and maintain accurate entry and exit logs in accordance with established procedures.

- Respond to Safety Concerns: Address disturbances, suspicious behavior, alarms, and emergencies using appropriate procedures, sound judgment, and de-escalation techniques.

- Protect People and Property: Maintain awareness of surroundings and help prevent unauthorized activity through consistent observation and a visible security presence.

- Enforce Property Procedures: Communicate applicable rules respectfully and follow established post orders, access requirements, and company policies.

- Inspect Designated Areas: Check doors, gates, windows, and assigned equipment for signs of damage, unsecured access, or other irregularities.

- Resolve Guest Concerns Professionally: Listen carefully, provide appropriate assistance, and refer issues to the correct contact when additional support is needed.

- Prepare Accurate Reports: Document patrol activity, incidents, unusual observations, guest interactions requiring follow-up, and other relevant events.

- Communicate With Supervisors: Share timely updates regarding safety issues, operational concerns, and situations requiring management attention.

- Maintain Confidentiality: Protect sensitive information and use discretion when handling visitor details, access records, and operational matters.

- Learn the Property Thoroughly: Develop a working knowledge of tenant locations, available services, amenities, access procedures, and other information needed to assist guests accurately.

Required Qualifications

- High school diploma or GED.

- At least five years of customer service experience in a public-facing role.

- One to two years of professional security experience.

- Active security officer licensing required by applicable city, county, and state regulations for the assignment.

- Security Guard License (SGL) for the City and County of Denver , as specified for this position.

- Valid driver's license and eligibility for driver clearance when assigned driving or vehicle-patrol duties.

- Ability to pass a comprehensive background check.

- Ability to complete Citadel Security USA onboarding requirements.

- Ability to pass a drug test if required by the client.

- Strong written and verbal communication skills.

- Excellent attention to detail and awareness of surroundings.

- Ability to remain calm, courteous, and professional when handling challenging interactions.

- Ability to stand, walk, and conduct patrols for extended periods.

- Basic computer skills and the ability to complete accurate reports.

- Ability to follow emergency procedures, post orders, and established operational guidelines.

Preferred Qualifications

- Associate degree or higher.

- Two or more years of experience in security, law enforcement, or military service.

- Previous experience in concierge services, hospitality, retail, guest relations, or a comparable customer-facing environment.

- Familiarity with operational reporting applications such as TrackTik.

- Experience monitoring surveillance equipment, managing visitor access, and documenting incidents.

- Knowledge of de-escalation practices and emergency response procedures.

- Ability to provide accurate information while balancing guest assistance with security responsibilities.

Skills That Matter in This Role

- Professional Presence: Maintain a neat appearance, confident demeanor, and courteous approach throughout the shift.

- Guest-Focused Communication: Make people feel acknowledged and assisted while maintaining appropriate professional boundaries.

- Situational Awareness: Recognize unusual activity and identify potential safety concerns without losing focus on customer needs.

- Problem-Solving: Respond thoughtfully to questions and concerns and know when to involve a supervisor.

- Accuracy: Maintain reliable access records, incident reports, and operational documentation.

- Adaptability: Balance guest interactions, monitoring duties, and patrol responsibilities as conditions change.

- Discretion: Exercise sound judgment when handling confidential information or sensitive situations.

Equal Opportunity Employer
Citadel Security USA is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law.