Ice Operations Manager - McCormick Tribune Ice Rink in Millennium Park

ICE OPERATION S MANAGER - McCormick Tribune Ice Rink in Millennium Park

Sports Facilities Management, LLC

LOCATION: Chicago, IL

DEPARTMENT: OPERATIONS

REPORTS TO: GENERAL MANAGER

STATUS: SEASONAL FULL-TIME (EXEMPT)

ABOUT THE COMPANY

McCormick Tribune Ice Rink in Millennium Park is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Chicago, IL. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

McCormick Tribune Ice Rink in Millennium Park is a member of The Sports Facilities Companies (SFC) and is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC was awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY

The I c e Operations Manager will be responsible for the overall management and maintenance of the facility. This position provides direction, training and development opportunities to front-line supervisors and part-time staff. This role will work closely with outside leaders to successfully accomplish these responsibilities.

PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

- Oversees front-line managers/supervisors to ensure compliance with SFM policies and additional applicable laws

- Supervise and coordinate daily operations of the ice venue , including ice maintenance, scheduling, and facility management

- Trains and develops ice resurfacer operators to ensure safe and clean ice cuts

- Ensure the ice surface is properly maintained , including ice resurfacing, checking for quality, and addressing any issues promptly

- Oversee the setup and teardown of events, including hockey games, public skating sessions, and private rentals

- Oversee effective communications with event or rental owners pre and post event

- Participates in planning/strategic meetings

- Assists with labor law compliance and adherence

- Be on-site as needed and take responsibility for the various aspects of managing personnel and production

- Builds an overall understanding of the rental agreements in the company portfolio, their operational aims, and their revenue streams

- Ensures all guidelines are being met pertaining to health & safety, quality control, expense management, security, procedures, and facility maintenance

- Conduct regular inspections of the facility to ensure cleanliness, safety, and compliance with health and safety regulations

- Coordinate with maintenance staff to address any repairs or upgrades needed for the facility and equipment

- Oversees proper cash handling procedures

- Assist with venue sales and business development

- Supports hiring, training, and education of staff on proper safety procedures

- Monitors team schedule

- Assists in developing and managing budgets, and exercises control in expense management and facility maintenance

- Promotes company culture and expectations to staff

- Contributes to Facility Business Plan and execution

- Gives final operational approval for rentals

- Oversees proper reporting of inventory

- Serves as MOD as needed

- All additional tasks assigned by management

MINIMUM QUALIFICATIONS:

- 3-5 years of experience as an ice resurfacer operator required

- 3-5 years of experience in a leadership role in operational management required

- 1 or more years of f acility maintenance experience preferred

- CIT Certification preferred

- Must have excellent interpersonal, project management and problem-solving skills

- Must be a team player

- Must have excellent verbal and written communication skills

- Must have excellent computer skills, including Word, Excel, PowerPoint, etc.

- Must be able to work flexible schedules including weekends, nights, and holidays

- Well organized, efficient, flexible, and able to meet deadlines

- Able to cope with many tasks at once and work to tight schedules

WORKING CONDITIONS AND PHYSICAL DEMANDS:

- Will be required to sit or stand for extended periods of time

- Must be able to lift 50 pounds waist high

- Must be able to work in cold and inclement weather for prolonged periods of time

- May be required to squat, stoop or bend