About this role
At Rapido Solutions Group , we connect fast-growing U.S. companies with top global talent. From Guadalajara and León , we create career opportunities that bridge Mexico and the U.S. logistics industry.
We value diversity, joy, and passion , fostering a dynamic workplace where people grow both personally and professionally. Our goal is to be the best place to work , offering wellbeing programs, social initiatives, and real career growth.
📍 Location: Guadalajara
🌐 English Level: B2 Intermediate
💵 Salary: $20,000 MXN / month 🎁 Additional Benefits:
- $1,000 MXN grocery vouchers
- $500 MXN punctuality bonus
- 4% Savings fund
Lead the Mexico-based freight brokerage operation supporting U.S. transportation activity. Own day-to-day dispatch execution, carrier sourcing, service performance, profitability, and team development. As the sole on-site manager, independently direct priorities, resolve escalations, and coordinate closely with the Michigan office.
Key Responsibilities
• Operations: Build schedules aligned with U.S. carrier hours; assign work, maintain coverage, monitor aging orders, conduct Day 5 reviews, and prevent service delays.
• Dispatch: Direct order placement and carrier coordination; review dispatcher productivity, coach performance, and ensure accurate shipment milestones and status calls.
• Carrier network and rates: Set sourcing priorities by lane and region; develop carrier relationships, coach rate negotiation, review profitability, and approve out-of-band rates.
• Account service: Own relationships with sales representatives and account managers; proactively communicate delays, exceptions, and complaints and resolve escalations.
• People leadership: Supervise five dispatchers, set expectations, conduct coaching and evaluations, address performance gaps, and coordinate training with the Group Trainer.
• Reporting and improvement: Review operational results, transportation costs, and service compliance; report to U.S. leadership, escalate critical issues promptly, and improve processes.
• Cross-office coordination: Manage handoffs to Michigan for load board postings and carrier pay increases; prevent duplicated carrier outreach with regional leads.
Required Skills
• Leadership and accountability: Supervisory coaching, performance management, sound judgment, and independent decision-making.
• Logistics operations: Freight brokerage dispatch, carrier sourcing, order prioritization, scheduling, and transportation service recovery.
• Commercial judgment: Carrier negotiation, transportation pricing, margin awareness, and relationship management.
• Communication: Professional English and Spanish; clear escalation, stakeholder coordination, conflict resolution, and customer service.
• Analytical and technical: Operational reporting, Excel or Google Sheets, transportation management systems, data accuracy, and process improvement.
• Execution: Organization, time management, proactive problem-solving, adaptability, and attention to detail.
Qualifications
• 3–5 years of freight brokerage, transportation logistics, dispatch, or related operations experience; at least 2 years of supervisory or management experience.
• Working knowledge of U.S. carrier operations, rate negotiations, and managing teams against service and productivity expectations.
• Professional written and spoken English and Spanish; proficiency with Excel and dispatch or transportation management software.
Preferred
Automotive or vehicle logistics experience; nearshore team leadership; carrier network development; bachelor’s degree in business, logistics, supply chain, or related field.
Performance measures and numerical targets are maintained in a separate KPI document.