About this role
At Rapido Solutions Group , we connect fast-growing U.S. companies with top global talent. From Guadalajara and León , we create career opportunities that bridge Mexico and the U.S. logistics industry.
We value diversity, joy, and passion , fostering a dynamic workplace where people grow both personally and professionally. Our goal is to be the best place to work , offering wellbeing programs, social initiatives, and real career growth.
Location: Leon
Schedule: Monday to Friday 07:00-16:00
Additional Benefits:
- $1,000 MXN grocery vouchers
- $500 MXN punctuality bonus
- 4% saving fund
English Level: B2 Intermediate
Salary : $13,000 MXN gross
The purpose of this position is to use independent judgment and discretion to evaluate accuracy and savings opportunities in pricing and service for customers.
Duties and Responsibilities include the following. Other duties may be assigned by team leads and above.
1. Consolidates and processes customer data into a usable and efficient format
2. Evaluates data for accuracy and completeness, applying knowledge of customer or carrier
specific rules for processing.
3. Identify, submit, track and resolve pricing or service related exceptions.
4. Determines and escalates discrepancies in the data and potential shortcomings in customer
processes.
5. Internal and external customer and carrier communication as needed. ie. meetings
6. Interacts professionally and promptly with coworkers and carriers to coordinate resolutions to
discrepancies and shortcomings.
7. Weekly, monthly, yearly and ad hoc audit reports.
8. Executes credit reconciliations and post-audit studies.
9. As directed, prepares oral or written presentations to management discussing areas of audit
concern, recommending corrective action, and suggesting improvements in operations and/or
cost reductions.
10. Develops and implements improved audit activities to increase efficiency and accuracy of
analysis.
Specialization:
1. Executes and verifies of all aspects of freight audits and rerates in a timely fashion.
2. Sets up and documents new and updated pricing into manual processes or proprietary systems.
3. Executes and verifies selected service and bill of lading audits as directed by management.
4. Executes corrected invoice research and resolution.
5. Contacts carriers and resolves pricing or service issues.
6. Documents and resolves rating process issues with IT.
Requirements:
1. Project coordination capabilities and experience working to the resolution of complex problems
2. An ability to ask questions for clarification
3. Critical-thinking capabilities around the complex information flows with ability to clearly articulate
understandings and processes to external as well as internal customers.
Skills :
Oral Communication Skills
Written Communication Skills
Diplomacy
Math Aptitude
Organization
Technical Communication
Professionalism
Customer Service
Project Management
Customer Relations
Time Management
Computer Literacy
Presentation
Negotiations
Problem Solving