HR Assistant - Bereavement

Job Title: Bereavement & Employee Support Advisor Job Description
The Bereavement & Employee Support Advisor plays a vital role in supporting employees through one of lifes most difficult moments. Working within a high-touch services bereavement centralization program, this role provides compassionate, personalized guidance to employees navigating bereavement leave. Advisors offer support across phone, chat, ticketing, and case channels, applying policies with empathy, gathering accurate information, and delivering a trusted, connected case management experience. This position is ideal for someone with strong communication and organizational skills, attention to detail, and a customer service mindset, who can thrive in a fast-paced environment and exercise sound judgment in sensitive situations.
Responsibilities
- Provide empathetic, real-time support to employees seeking information about bereavement policy and bereavement time off.
- Guide employees through bereavement policies with clarity, compassion, and respect for individual circumstances.
- Deliver inbound and outbound support via phone, chat, and case channels within specialized support queues.
- Critically assess employee situations and adjust case management plans as needs evolve over time.
- Handle sensitive and complex situations in a way that prioritizes employee experience and actively de-escalates where possible.
- Manage personal workload effectively to meet productivity goals and escalate when significant changes or gaps in assigned work arise.
- Communicate regular updates to employees and internal stakeholders clearly, both verbally and in writing.
- Ensure compliance with standard operating procedures, applicable federal and state regulations, and company policies.
- Maintain accurate and timely system records, documentation, and case notes to support high-quality case management.
- Partner with internal teams and local HR support functions to provide seamless, coordinated support to employees.
- Use HR processes and systems to research, track, and resolve bereavement-related inquiries and cases.
- Review cases for benefits eligibility, determine appropriate benefits for specific situations, and establish and execute case management plans as needed.
Essential Skills
- Bachelors degree or equivalent, or at least 1 year of professional experience.
- Minimum of 1 year of human resources experience.
- Experience working with HR processes and systems.
- Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
- Ability to work a flexible schedule, including weekends, nights, and holidays.
- Ability to speak, write, and read fluently in English.
- Strong customer service skills with the ability to provide empathetic, high-touch support.
- Excellent verbal and written communication skills for interacting with employees and stakeholders.
- Solid organizational skills and attention to detail to manage multiple cases and documentation accurately.
- Capability to prioritize workload effectively in a fast-paced environment.
Additional Skills & Qualifications
- Experience managing multiple projects and priorities across teams in a fast-paced, deadline-driven environment.
- Degree in Social Work or other Health and Human Services discipline.
- At least 1 year of experience as an HR Business Partner, Case Manager, or in benefits-related roles.
- Familiarity with case management systems and processes.
- Experience reviewing cases for benefits eligibility and determining appropriate benefits for specific situations.
- Experience establishing and executing case management plans.
- Background in human resources, data entry, customer service, and case management.
- Interest in gaining HR and case management experience within a fast-paced, corporate-style environment.
Work Environment
This role is 100% remote, offering the ability to work from a home office while supporting employees across multiple locations. Advisors use HR systems, case management tools, and the Microsoft Office Suite to manage inquiries and documentation. The environment is fast-paced and corporate in style, with work conducted across phone, chat, and ticketing channels. Schedules may include weekends, nights, and holidays to ensure continuous support for employees. The culture emphasizes compassionate, high-touch service, collaboration with internal teams, and adherence to established policies and regulations.
Job Type & Location
This is a Contract position based out of Concord, NC.
Pay and Benefits
The pay range for this position is $23.00 - $23.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Job Type & Location
This is a Contract position based out of Concord, NC.
Application Deadline
This position is anticipated to close on Nov 4, 2026.
Workplace Type
This is a fully remote position.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.