About this role
This role can be based out of our Lynn, MA or Savage, MD factories!!
Job Description
The Technical Services Specialist — Brand & Product Compliance executes customer and product-compliance activities from bid and development through launch and post-launch change control. The role is the primary execution resource for customer portals, current specifications, supplier and raw-material setup, claims and certifications, customer-specific validations, and supporting technical documentation.
Responsibilities
Specifications and customer documentation
- Prepare bid sheets, questionnaires, customer forms, technical packages, and product specifications.
- Maintain current customer-approved information for ingredients, suppliers, packaging, claims, certifications, quality characteristics, shelf life, and legal statements.
- Provide documentation back to customers through approved portals and maintain cross-references to internal records.
- Manage portal entries, specification status, retailer/co-manufacturer specification setup, migrations, and version control.
- Review recipes, materials, product changes, and PCOs for customer, brand, compliance, and documentation impacts.
- Coordinate customer-required nutrition or raw material testing, product verification, and sensory/specification entry and alignment to internal specifications.
Qualifications (Education / Experience / Skills)
- Bachelors degree in Food Science, Food Safety, Nutrition, or a related field; equivalent relevant experience may be considered.
- Three or more years of experience in technical services, food quality, regulatory, product development, or customer quality.
- Experience reviewing specifications, recipes, labels, customer requirements, and technical documentation.
- Experience with ERP, product-lifecycle, customer-portal, document-control, or project-management systems.
- Strong attention to detail, organization, follow-through, and written communication.
Success Measures
- Customer specifications and supporting files are complete, approved, current, and accurately reflected downstream.
- Portal, supplier/material, claims/certification, validation, and system records are accurate and traceable.
- Technical prerequisites and timeline risks are identified early, routed to the correct owner, and executed without timeline extension.
As a Leader Within the Kettle Cuisine Team, You Are Expected To
- Model and support Kettle Cuisines Core Values and safety culture.
- Develop individual team members and their careers.
- Create a culture of accountability and performance.
- Drive a focus on quality assurance and continuous improvement.
- Plan work, track results, and resolve issues.
Required Attributes
- Self-directed, detail-oriented, and able to protect data integrity.
- Positive, collaborative, and able to build strong relationships across functions.
- Organized and able to manage multiple requests and deadlines.
- Strong analytical, problem-solving, and communication skills appropriate to the role.
- Willing to address difficult situations with patience and respect.
- Enthusiastic about food and committed to safe, high-quality products.