About this role
Entity : Oracle America, Inc.
Job Duties : Deliver solutions to the Oracle customer base while serving as an advocate for customer
needs. Offer strategic technical support to assure the highest level of customer satisfaction. Create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. Serve as an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues. May telecommute. (385.20869)
Employer will accept a Bachelor's degree in Computer Science, Engineering, or related technical field followed by 9 years of progressive, post-baccalaureate experience in job offered or in a Technical Analyst-related occupation. Position requires:
1. Oracle Fusion SaaS applications, including Oracle Human Capital Management (HCM) modules: Core HR, Payroll, Benefits, Compensation, Talent, Learning, and Absence/Time and Labor;
2. Oracle development tools and platforms Oracle technologies, including but not limited to SQL, PL/SQL, Oracle Application Framework, Oracle Fusion Middleware, and Oracle Cloud Infrastructure (OCI), with the ability to read, write, and debug complex queries and scripts;
3. Designing, developing, or implementing diagnostic tools for Oracle applications to support proactive technical issue detection and root cause analysis;
4. SaaS architecture, application lifecycle management, cloud infrastructure, and continuous release models;
5. Interface directly with customers and partners to collect feedback, analyze issue trends, and drive improvements across product support, diagnostics, and training resources;
6. Experience leveraging telemetry or log-based data for product support and performance analysis, including creating monitoring solutions to identify system trends and application performance degradation;
7. Developing or enhancing product support assets, including technical documentation, product knowledge articles, readiness training materials, or automated troubleshooting tools for Oracle Enterprise /SaaS applications; and,
8. Engaging with cross-functional teams, including Development, Product Management, and Support Operations, to advocate for customer-impacting issues and drive product or process improvements within a Oracle Enterprise Applications, and SaaS environment.
Provide leadership and expertise in the development of new products/services/processes, frequently operating at the leading edge of technology. 12 years experience with Core products or 12 years experience with Applications products; technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle).