Strategy and Operations

About Seen Health

At Seen Health, we are revolutionizing the way senior care is delivered through the PACE (Programs of All-Inclusive Care for the Elderly) model. Backed by top VCs, Seen Health is a culturally-focused, technology-enabled healthcare organization that integrates comprehensive medical care and social support with a high-touch, interdisciplinary approach.

Our mission is to empower seniors to age-in-place with dignity and provide their families peace of mind. We are building upon a proven Home and community based services model to create a culturally-competent and scalable PACE program. We are also building a comprehensive operating system focused on data and workflows that span across systems, processes, people, and care contexts. We want to empower our clinicians and staff with tools that deliver relevant data at the time and site of care and enable them to deliver exceptional care to our participants, which improve clinical outcomes, participant & provider satisfaction, and ultimately our strength as an organization.

We are a mission-driven, multidisciplinary team with deep healthcare, technology, and operations expertise, each inspired by our own personal stories of caring for seniors in our lives. Our name, Seen Health, was chosen to reflect our commitment to provide the highest standard of care to underserved older adults while respecting and incorporating their individual beliefs, heritage, and values, so that they can truly be seen .

About the Role

Seen Health exists so seniors can age in place with dignity and truly be seen. Because we both deliver care and carry the risk for it, our care model, operations, and economics have to work as one. Our promise for culturally competent, high-touch care is only sustainable if all three hold.

Strategy & Operations is the team we point at our hardest problems and biggest bets, regardless of org chart. Today, that means making our center run better and growing it from 400 to 500 participants. Soon, it also means launching new centers, integrating partners and acquisitions, and deciding what we build, buy, or partner for, without losing what makes Seen Health different.

This is a senior individual contributor role for someone with sharp intuition for what drives clinical outcomes for frail seniors, how operations really work on the floor, and where the affordability levers are. Agents can run a project plan. We need someone who knows which project to run, which to kill, and what the answer probably is before the analysis is done. You’ll work directly with senior leaders across clinical, finance, health plan, growth, and technology.

What You’ll Do

Sharpen the care model

- Take internal workflows from 0 -> 1-> n. Many of our workflows were built fast to get us live. Help the ones that work harden, standardize, and scale across teams and sites, so they hold up as we grow without adding headcount one-for-one.

- Build what’s still unbuilt. Many surface areas in our care model remain open problem spaces (e.g. utilization management, clinical pathways, call center). Define the problem, build the first version, and prove it improves outcomes and bends cost. Then decide with leadership whether to run it, hand it off, or move on.

- Decide what we insource, hybridize, or outsource, and how each capability flexes across standardization and local adaptation. Weigh outcomes, cost, and oversight, and contribute to the playbook for launching new markets and service lines.

- Build agents and automations yourself for high-leverage workflows, and set standards for testing, monitoring, and ROI. Work with compliance on HIPAA-covered tools, BAAs, and human-in-the-loop review for clinical and regulatory decisions.

Run key operations and build the economics view

- Take on operations that sit between care delivery and the health plan. When a workflow needs an owner to get it lean, automated, and audit-ready, you build it, run it until it’s stable, and hand it off.

- Build medical economics visibility. Develop MLR and participant- and cost-of-service-level P&Ls and the review cadence around them. Link clinical and operational changes to cost PMPM and capitation economics, and know why the numbers moved before anyone asks.

Expand what works

- Lead integration where complexity is high. Make multiple departments, partners, and entities operate as one system across new service lines, acquired practices, and partners. Know which work needs orchestration and which doesn’t.

- Stand up what we decide to launch. Work with Growth and Business Development to pressure-test new centers, markets, service lines, partnerships, and acquisitions. Once we commit, own the launch plan, resourcing, and operating readiness through stabilization and handoff.

Qualifications

- At least 3 years in managed care operations experience spanning care delivery and health plan operations, ideally both. You understand how provider-side and plan-side work interact under risk.

- 3-7 years of healthcare experience with a real spike in at least one US healthcare domain. You’re a go-to expert in either care delivery, utilization or care management, risk adjustment, rate setting, health plan operations, or healthcare finance, and you can work credibly across the rest.

- Demonstrated ownership of clinical, financial, or operational outcomes (quality, avoidable utilization, cost PMPM, MLR, enrollment growth)

- Startup or fast-paced environment experience strongly preferred

- Strong analytical and financial modeling skills; excellent communication

- Based in Los Angeles / San Gabriel Valley, on-site with care teams regularly

Location

- Los Angeles required. Ability to commute to Alhambra required.

- Relocation benefits available.

Salary and Benefits

- Pay Rate: $110,000 to $160,000 per year

- Equity: included as part of founding team package

- Benefits: Seen Health is proud to offer a robust benefits offering for our employees. In addition to traditional healthcare coverage, we also offer additional benefits to help further your wellness and feeling of being part of the team.

Medical, Dental, and Vision benefits for you and your family

- Life Insurance and Disability Benefits

- Parental and Caregiver Leave

- Lunch, as well as delicious snacks and coffee to keep you energized

- Paid Time Off across holidays, vacation time, personal days, and sick days

- 401k Plan

- Personal and professional development, including CME support and career growth opportunities

- Subscriptions and training on using AI tools

Seen Health does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, gender identity, pregnancy, national origin, age, disability, creed, ancestry, genetic information, marital status, sexual orientation/identity, transgender status, military or veteran status, or any other characteristic protected by federal, state, or local law. This prohibition includes unlawful harassment based on any of these protected classifications.