Prevention Navigator Supervisor (69723)

Volunteers of America is a non-profit organization operating in Western Washington for over 125 years. Our Christian roots drive us to put our faith into action for the benefit of every member of the community. We celebrate our unique perspectives that allow us to better serve and uplift our community – and each other.

The Prevention Navigator Supervisor leads a dedicated team focused on helping clients stabilize or obtain new housing. This role involves supervising and supporting team members through regular one-on-one meetings, while fostering a collaborative and empowering work environment. The supervisor guides the team in utilizing motivational interviewing and conflict resolution strategies while ensuring adherence to confidentiality and data management protocols. This position requires a compassionate leader who is organized and proactive, committed to empowering both clients and team members on their journey towards housing stability and self-sufficiency.

Principal Activities

- Manage the navigator case load while overseeing and coordinating the assignment of client referrals from VOA Connect to the appropriate team members, while ensuring timely contact and assessment of client needs.

- Participate in biweekly Leadership meetings.

- Lead weekly team meetings to provide guidance and support, while ensuring alignment with program goals.

- Conduct regular one-on-one meetings with team members to offer support, feedback, and professional development.

- Assist team members in identifying clients strengths and needs for housing stabilization or acquisition through brainstorming sessions.

- Guide team members in utilizing motivational interview techniques that help clients develop a strength-based action plan for housing.

- Demonstrate and promote effective problem-solving and conflict resolution skills to mediate disputes affecting housing stability, while supervising, coaching, and support team members in applying those techniques.

- Ensure the team makes referrals to a customized array of services to help clients achieve their housing goals.

- Supervise the teams data management practices by ensuring and enforcing strict confidentiality of client information in data in systems like Kintone and HMIS, while adhering to HIPAA privacy rules.

- Ensure the team provides detailed information about data sharing among partners and obtains informed consent, while making alternate arrangements for clients opting out.

- Supervise and maintain up-to-date and accurate client files.

- Encourage team participation and engage in relevant community activities to stay informed and connected, including outreach activities and program presentations.

Benefits

We believe that taking care of our team is essential to fulfilling our mission. We offer a comprehensive and competitive benefits package designed to support your well-being as a full-time employee.

- Vacation and Sick Time : Vacation up to 200 hours, Sick time up to 108.64 hours

- Competitive compensation

- Holidays: 9 paid per year + 2 paid floating holidays

- Medical, Dental, and Vision

- Health Savings Account (HSA)

- Flexible Savings Account (FSA) medical & dependent care

- Free Employee Assistance program

- 403(b) Retirement Plan matching

- Professional Development opportunities

Qualifications

Were looking for candidates who bring the skills, experience, and qualifications needed to succeed in the role and contribute to our team.

- Bachelors degree in a relevant field or in lieu of degree, a combination of equivalent education and work experience

- Demonstrated experience in project supervision, outreach, marketing, and customer service.

- Minimum of 3 years in supervising, training, leading, and managing a team, preferred.

- Exceptional written and verbal communication skills.

- Strong attention to detail.

- Strong leadership and highly developed interpersonal skills with the ability to collaborate effectively with staff and the community.

- Ability to prioritize and work independently or with a team on complex tasks.

- Computer skills, including proficiency in using computer systems, databases, and Zoom, with strong word processing and strong typing skills.

- Belief in alternative dispute resolution processes.

Equal Employment Opportunity Statement

We are an Equal Opportunity Employer and all employment-related decisions are made without consideration of individuals race, sex, age, national origin, disability status or any other protected characteristic.

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