About this role
Ramp Agent
Location: DHL International C/O North East Air Cargo Ltd, Edinburgh EH12 0AL
Shift Pattern: Split Shift pattern that alternates with Week 1 and Week 2 Shifts (Full pattern at the bottom of this advert)
Are you looking for an exciting role at the heart of DHL's aviation operation, where safety, teamwork and operational excellence are critical to success?
We are looking for a Ramp Agent to join our Network Operations Team . This is a fantastic opportunity to become part of a fast-paced airport environment, supporting the safe and efficient movement of aircraft, freight and operational information across the DHL Express network.
As a Ramp Agent, you will play a vital role in ensuring aircraft are turned around safely and efficiently, shipments are processed in line with operational requirements, and all activities comply with DHL, airline and regulatory standards.
What will you be doing?
As a Ramp Agent, you will support the day-to-day operation of the ramp and aircraft handling activities, ensuring all flights operate safely and on schedule.
Your responsibilities will include:
- Preparing aircraft load sheets and load plans using SABLE in accordance with Global Airside Procedures.https://dpdhl-my.sharepoint.com/personal/georgina_edwards_dhl_com/_layouts/15/Doc.aspx?sourcedoc={7D7B814C-21CF-4B33-A90B-57B0E328C184}&file=Ramp Agent_V3.docx&action=default&mobileredirect=true
- Supporting and overseeing the safe loading and unloading of aircraft.https://dpdhl-my.sharepoint.com/personal/georgina_edwards_dhl_com/_layouts/15/Doc.aspx?sourcedoc={7D7B814C-21CF-4B33-A90B-57B0E328C184}&file=Ramp Agent_V3.docx&action=default&mobileredirect=true
- Liaising with handling agents, airport authorities, network teams and third-party suppliers to ensure smooth operations.https://dpdhl-my.sharepoint.com/personal/georgina_edwards_dhl_com/_layouts/15/Doc.aspx?sourcedoc={7D7B814C-21CF-4B33-A90B-57B0E328C184}&file=Ramp Agent_V3.docx&action=default&mobileredirect=true
- Coordinating container allocations and aircraft ground handling activities.https://dpdhl-my.sharepoint.com/personal/georgina_edwards_dhl_com/_layouts/15/Doc.aspx?sourcedoc={7D7B814C-21CF-4B33-A90B-57B0E328C184}&file=Ramp Agent_V3.docx&action=default&mobileredirect=true
- Arranging fuelling and de-icing activities where required.https://dpdhl-my.sharepoint.com/personal/georgina_edwards_dhl_com/_layouts/15/Doc.aspx?sourcedoc={7D7B814C-21CF-4B33-A90B-57B0E328C184}&file=Ramp Agent_V3.docx&action=default&mobileredirect=true
- Preparing flight plans and operational documentation.https://dpdhl-my.sharepoint.com/personal/georgina_edwards_dhl_com/_layouts/15/Doc.aspx?sourcedoc={7D7B814C-21CF-4B33-A90B-57B0E328C184}&file=Ramp Agent_V3.docx&action=default&mobileredirect=true
- Maintaining clear communication with Network Control Groups and operational stakeholders.https://dpdhl-my.sharepoint.com/personal/georgina_edwards_dhl_com/_layouts/15/Doc.aspx?sourcedoc={7D7B814C-21CF-4B33-A90B-57B0E328C184}&file=Ramp Agent_V3.docx&action=default&mobileredirect=true
- Producing operational reports and ensuring accurate flight messaging.https://dpdhl-my.sharepoint.com/personal/georgina_edwards_dhl_com/_layouts/15/Doc.aspx?sourcedoc={7D7B814C-21CF-4B33-A90B-57B0E328C184}&file=Ramp Agent_V3.docx&action=default&mobileredirect=true
- Conducting Dangerous Goods checks and supporting compliance activities.https://dpdhl-my.sharepoint.com/personal/georgina_edwards_dhl_com/_layouts/15/Doc.aspx?sourcedoc={7D7B814C-21CF-4B33-A90B-57B0E328C184}&file=Ramp Agent_V3.docx&action=default&mobileredirect=true
- Coordinating crew transport and operational support requirements.https://dpdhl-my.sharepoint.com/personal/georgina_edwards_dhl_com/_layouts/15/Doc.aspx?sourcedoc={7D7B814C-21CF-4B33-A90B-57B0E328C184}&file=Ramp Agent_V3.docx&action=default&mobileredirect=true
- Supporting Ramp, Sort and Warehouse operations as required.https://dpdhl-my.sharepoint.com/personal/georgina_edwards_dhl_com/_layouts/15/Doc.aspx?sourcedoc={7D7B814C-21CF-4B33-A90B-57B0E328C184}&file=Ramp Agent_V3.docx&action=default&mobileredirect=true
- Undertaking supervisory responsibilities when required across operational areas.https://dpdhl-my.sharepoint.com/personal/georgina_edwards_dhl_com/_layouts/15/Doc.aspx?sourcedoc={7D7B814C-21CF-4B33-A90B-57B0E328C184}&file=Ramp Agent_V3.docx&action=default&mobileredirect=true
- Ensuring strict adherence to Global Standard Operating Procedures (GSOP).https://dpdhl-my.sharepoint.com/personal/georgina_edwards_dhl_com/_layouts/15/Doc.aspx?sourcedoc={7D7B814C-21CF-4B33-A90B-57B0E328C184}&file=Ramp Agent_V3.docx&action=default&mobileredirect=true
Working in a Safety-Critical Environment
This role is critical to maintaining the integrity of our aviation operation. You will be expected to:
- Work safely and effectively in a highly regulated airport environment.https://dpdhl-my.sharepoint.com/personal/georgina_edwards_dhl_com/_layouts/15/Doc.aspx?sourcedoc={7D7B814C-21CF-4B33-A90B-57B0E328C184}&file=Ramp Agent_V3.docx&action=default&mobileredirect=true
- Demonstrate a strong focus on compliance and operational accuracy.https://dpdhl-my.sharepoint.com/personal/georgina_edwards_dhl_com/_layouts/15/Doc.aspx?sourcedoc={7D7B814C-21CF-4B33-A90B-57B0E328C184}&file=Ramp Agent_V3.docx&action=default&mobileredirect=true
- Remain calm and effective when working under pressure and to demanding deadlines.https://dpdhl-my.sharepoint.com/personal/georgina_edwards_dhl_com/_layouts/15/Doc.aspx?sourcedoc={7D7B814C-21CF-4B33-A90B-57B0E328C184}&file=Ramp Agent_V3.docx&action=default&mobileredirect=true
- Deliver excellent service while embodying DHL's Respect & Results culture.https://dpdhl-my.sharepoint.com/personal/georgina_edwards_dhl_com/_layouts/15/Doc.aspx?sourcedoc={7D7B814C-21CF-4B33-A90B-57B0E328C184}&file=Ramp Agent_V3.docx&action=default&mobileredirect=true
- Contribute positively as part of a collaborative operational team.https://dpdhl-my.sharepoint.com/personal/georgina_edwards_dhl_com/_layouts/15/Doc.aspx?sourcedoc={7D7B814C-21CF-4B33-A90B-57B0E328C184}&file=Ramp Agent_V3.docx&action=default&mobileredirect=true
Building Strong Stakeholder Relationships
A key component of the role is maintaining effective working relationships with a range of operational partners, including:
- Third-party handling agents.
- DHL Network Control Groups.
- Airport authorities.
- Aircraft fuelling providers.
- Airside and Airport Affairs teams.
- Internal operational stakeholders across the DHL network.https://dpdhl-my.sharepoint.com/personal/georgina_edwards_dhl_com/_layouts/15/Doc.aspx?sourcedoc={7D7B814C-21CF-4B33-A90B-57B0E328C184}&file=Ramp Agent_V3.docx&action=default&mobileredirect=true
What are we looking for?
We're looking for a highly organised, safety-conscious individual who thrives in a fast-moving operational environment.
To be successful in this role, you'll ideally have:
- Strong communication and interpersonal skills.https://dpdhl-my.sharepoint.com/personal/georgina_edwards_dhl_com/_layouts/15/Doc.aspx?sourcedoc={7D7B814C-21CF-4B33-A90B-57B0E328C184}&file=Ramp Agent_V3.docx&action=default&mobileredirect=true
- Excellent attention to detail.https://dpdhl-my.sharepoint.com/personal/georgina_edwards_dhl_com/_layouts/15/Doc.aspx?sourcedoc={7D7B814C-21CF-4B33-A90B-57B0E328C184}&file=Ramp Agent_V3.docx&action=default&mobileredirect=true
- The ability to work under pressure and meet tight operational deadlines.https://dpdhl-my.sharepoint.com/personal/georgina_edwards_dhl_com/_layouts/15/Doc.aspx?sourcedoc={7D7B814C-21CF-4B33-A90B-57B0E328C184}&file=Ramp Agent_V3.docx&action=default&mobileredirect=true
- A strong team-oriented mindset.https://dpdhl-my.sharepoint.com/personal/georgina_edwards_dhl_com/_layouts/15/Doc.aspx?sourcedoc={7D7B814C-21CF-4B33-A90B-57B0E328C184}&file=Ramp Agent_V3.docx&action=default&mobileredirect=true
- The ability to build and maintain effective working relationships.https://dpdhl-my.sharepoint.com/personal/georgina_edwards_dhl_com/_layouts/15/Doc.aspx?sourcedoc={7D7B814C-21CF-4B33-A90B-57B0E328C184}&file=Ramp Agent_V3.docx&action=default&mobileredirect=true
- Good knowledge of Microsoft Office and Outlook.https://dpdhl-my.sharepoint.com/personal/georgina_edwards_dhl_com/_layouts/15/Doc.aspx?sourcedoc={7D7B814C-21CF-4B33-A90B-57B0E328C184}&file=Ramp Agent_V3.docx&action=default&mobileredirect=true
- An understanding of aircraft loading processes and operational procedures would be advantageous.https://dpdhl-my.sharepoint.com/personal/georgina_edwards_dhl_com/_layouts/15/Doc.aspx?sourcedoc={7D7B814C-21CF-4B33-A90B-57B0E328C184}&file=Ramp Agent_V3.docx&action=default&mobileredirect=true
- Experience working within an aviation, logistics, transport or time-critical operational environment would be beneficial.https://dpdhl-my.sharepoint.com/personal/georgina_edwards_dhl_com/_layouts/15/Doc.aspx?sourcedoc={7D7B814C-21CF-4B33-A90B-57B0E328C184}&file=Ramp Agent_V3.docx&action=default&mobileredirect=true
Why Apply?
This is an exciting opportunity to join one of the world's leading international logistics providers and play a key role in supporting a complex aviation operation.
What you'll receive
- Competitive salary.
- Eligibility to participate in performance-related bonus schemes.https://dpdhl-my.sharepoint.com/personal/georgina_edwards_dhl_com/_layouts/15/Doc.aspx?sourcedoc={7D7B814C-21CF-4B33-A90B-57B0E328C184}&file=Ramp Agent_V3.docx&action=default&mobileredirect=true
- Generous holiday entitlement that increases with service.https://dpdhl-my.sharepoint.com/personal/georgina_edwards_dhl_com/_layouts/15/Doc.aspx?sourcedoc={7D7B814C-21CF-4B33-A90B-57B0E328C184}&file=Ramp Agent_V3.docx&action=default&mobileredirect=true
- Company pension scheme with excellent contribution rates.https://dpdhl-my.sharepoint.com/personal/georgina_edwards_dhl_com/_layouts/15/Doc.aspx?sourcedoc={7D7B814C-21CF-4B33-A90B-57B0E328C184}&file=Ramp Agent_V3.docx&action=default&mobileredirect=true
- Life assurance.https://dpdhl-my.sharepoint.com/personal/georgina_edwards_dhl_com/_layouts/15/Doc.aspx?sourcedoc={7D7B814C-21CF-4B33-A90B-57B0E328C184}&file=Ramp Agent_V3.docx&action=default&mobileredirect=true
- Enhanced maternity pay.https://dpdhl-my.sharepoint.com/personal/georgina_edwards_dhl_com/_layouts/15/Doc.aspx?sourcedoc={7D7B814C-21CF-4B33-A90B-57B0E328C184}&file=Ramp Agent_V3.docx&action=default&mobileredirect=true
- Generous company sick pay.https://dpdhl-my.sharepoint.com/personal/georgina_edwards_dhl_com/_layouts/15/Doc.aspx?sourcedoc={7D7B814C-21CF-4B33-A90B-57B0E328C184}&file=Ramp Agent_V3.docx&action=default&mobileredirect=true
- Flexible benefits package including retail, entertainment and gym discounts.https://dpdhl-my.sharepoint.com/personal/georgina_edwards_dhl_com/_layouts/15/Doc.aspx?sourcedoc={7D7B814C-21CF-4B33-A90B-57B0E328C184}&file=Ramp Agent_V3.docx&action=default&mobileredirect=true
- Cash dental plans and discounted health assessments.https://dpdhl-my.sharepoint.com/personal/georgina_edwards_dhl_com/_layouts/15/Doc.aspx?sourcedoc={7D7B814C-21CF-4B33-A90B-57B0E328C184}&file=Ramp Agent_V3.docx&action=default&mobileredirect=true
- Employee assistance and wellbeing programmes.https://dpdhl-my.sharepoint.com/personal/georgina_edwards_dhl_com/_layouts/15/Doc.aspx?sourcedoc={7D7B814C-21CF-4B33-A90B-57B0E328C184}&file=Ramp Agent_V3.docx&action=default&mobileredirect=true
- Excellent training and development opportunities with a strong focus on internal progression.https://dpdhl-my.sharepoint.com/personal/georgina_edwards_dhl_com/_layouts/15/Doc.aspx?sourcedoc={7D7B814C-21CF-4B33-A90B-57B0E328C184}&file=Ramp Agent_V3.docx&action=default&mobileredirect=true
If you're looking for a challenging and rewarding role in a fast-paced aviation environment where every flight matters, we'd love to hear from you.
Shift Pattern:
Week 1 Week 2
Mon: 17:30- 21:30 Mon: 04:30 – 08:30
Tues: 04:30 – 08:30 Tues: 04:30 – 08:30
17:30 – 21:30 17:30 – 21:30
Wed: 04:30 – 08:30 Wed: 04:30 – 08:30
17:30 – 21:30 17:30 – 21:30
Thur: 04:30 – 21:30 Thur: 04:30 – 21:30
17:30 – 21:30 17:30 – 21:30
Fri : 04:30 – 08:30 Fri : 04:30 – 08:30
17:30 – 21:30 17:30 – 21:30
Sat : 04:30 – 08:30 Sat : 04:30 – 08:30
= 40 hours = 40 hours
Currently all staff who are contracted to 40hours work 10 shifts a week . Which includes the weekends .
We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience.
Privacy Notice
DHL International (UK) Ltd, act as a “Data Controller” and as per our responsibilities in line with the General Data Protection Regulations (GDPR) we take data protection very seriously and understand the importance of protecting your privacy and Personal Information. We collect and use your Personal Information in accordance with our Privacy Policy which will be supplied to you as part of our recruitment process.