Industry Manager-Healthcare, Higher Education & Nonprofit-Managing Director

The West Region HHN Banking Industry Manager is a senior leadership role responsible for setting regional strategy, driving business performance, and leading a team that delivers integrated banking solutions to Healthcare, Higher Education, and Nonprofit clients. The role partners closely with product specialists across the firm to deliver a coordinated client experience and grow profitable relationships.

This role has sole responsibility for leading and growing the region’s Middle Market Nonprofit (MMNFP) business. The MMNFP client segment includes nonprofits with annual revenues of approximately $50MM–$150MM, spanning organizations across healthcare, higher education, social services, professional organizations, foundations, performing arts, museums, K–12, and other nonprofit subsectors.

Job Responsibilities:

- Own and execute the regional business strategy, including revenue growth, profitability, and overall client franchise performance, with full accountability for results across HHN and the regional MMNFP business.

- Lead, develop, and retain a high-performing team of Bankers, Associates, and Analysts (typically 7–10 direct reports, including Industry Executives and directly reporting bankers).

- Drive new business origination and disciplined pipeline management; ensure strong conversion and relationship expansion.

- Develop and maintain senior-level client relationships; provide trusted advice and deliver solutions aligned to client objectives.

- Coordinate delivery across Treasury & Securities Services, Public Finance, Securities Trading, Asset Management, Leasing, Credit, and Investment Banking to bring the full firm to clients.

- Maintain strong risk and control discipline; ensure adherence to regulatory expectations and internal policies across all client engagements.

- Identify opportunities to improve operating efficiency and client experience through process improvements, modernization, and appropriate use of technology.

- Lead strategic initiatives and special projects in support of regional and national HHN priorities.

- Foster an inclusive, respectful, and high-accountability culture that supports performance, development, and collaboration.

- Ongoing identification and confirmation of the region’s Total Addressable Market (TAM) for MMNFP, including market mapping, coverage planning, and prioritization of subsectors and geographies.

- Build and scale regional MMNFP coverage capacity by hiring and developing leaders and bankers in strategic locations, aligned to TAM findings, to expand coverage and grow MMNFP market share.

Required Qualifications, Capabilities, and Skills:

- Typically 10+ years of progressive leadership experience with demonstrated strength in management, execution, and influencing across stakeholders.

- Strong understanding of Commercial Banking products and solutions, with regional market knowledge.

- Proven record of business development and relationship management, including meeting or exceeding growth goals.

- Demonstrated ability to lead in a matrixed environment and mobilize internal resources to deliver outcomes.

- Strong communication skills (written and verbal), with the ability to engage effectively with senior client and internal audiences.

- Strong risk mindset with knowledge of regulatory expectations and control frameworks.

- Strong organizational skills and ability to prioritize and deliver results in a fast-paced environment.

Preferred Qualifications, Capabilities, and Skills:

- Experience in nonprofit banking is not required; however, prior leadership roles in emerging middle market banking are preferred.

- Prior experience leading a commercial banking sales team.

- Bachelor’s degree and formal credit training.

The final officer title and job grade is at the discretion of the firm and will be discussed at the time of offer. It may be different than what is listed on the requisition based on candidate experience level.