Operations Lead

BioLabs is a global innovation infrastructure company creating the physical and community backbone that powers life science discovery worldwide. Through a growing network of premium shared laboratories and coworking spaces, BioLabs provides turnkey access to state-of-the-art research facilities, entrepreneurial programming, and deep industry and capital connections. These integrated ecosystems enable innovators - from early-stage founders to established R&D teams - to rapidly translate ideas into impact without the constraints of traditional lab ownership. The BioLabs network now spans major innovation hubs across the United States, Europe, and Asia, serving as a catalyst for collaboration and a launchpad for breakthroughs that advance human health and sustainability. Learn more at   www.biolabs.io .

ROLE OVERVIEW

Reporting to the Site Director, the   Operations Lead   at BioLabs Heidelberg will drive administrative management, non-lab operations, event coordination, and on-site marketing initiatives.   In close collaboration with the BioLabs team, this role delivers a high level of service to resident startups while actively advancing the visibility, positioning, and growth of the BioLabs brand across the Heidelberg ecosystem.

RESPONSIBILITIES

- Provide daily operational support and problem-solving for BioLabs members to ensure smooth and positive experience.

- Oversee new member onboarding, including orientation and integration into the BioLabs community.

- Manage front desk reception and serve as the primary contact for members and visitors.

- Maintain accurate site databases, contact directories, and mailing lists.

- Curate and manage café and food service offerings within budget.

- Develop and manage site communications, including newsletters, brochures, and social media content.

- Produce marketing materials that can be utilized across channels.

- Plan, market, budget, and host internal and external events, including sponsor and community programs.

- Support shipping and receiving, vendor management, and special projects as needed.

- Partner with Operations teams across the BioLabs network to standardize systems and processes.

- Perform other duties as assigned.

QUALIFICATIONS

- A completed vocational qualification, university degree, or equivalent professional experience in a relevant field.

- 2+ years of experience in a professional work environment.

- Previous work experience in operations, operations management, marketing, communications, and/or customer service a plus.

- Proficiency in MS Office (Word, Excel, Outlook, PowerPoint).

- Customer service-focused, organized, and adaptable, with a strong work ethic and ability to prioritize multiple projects.

- Excellent written and verbal communication skills in German and English.

- Experience in marketing, campaign management, and/or knowledge of design tools (Canva, Adobe Illustrator, Adobe Suite or equivalent) a plus.

- Willingness to attend after-hours events.

- Ability to lift and carry a minimum of 12 kg and stand for extended periods.

- Willingness to travel domestically as required.

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