CDD Officer

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TMF Group is a leading global provider of high-value business services to clients operating and investing globally. We focus on providing specialized and business-critical financial and administrative services that enable our clients to operate their corporate structures, finance vehicles and investment funds in different geographical locations.

TMF India is a Great Place to Work, ISO & ISAE certified organization.

Discover the Role
The role supports KYC/CDD operations by collecting and reviewing client documentation, performing risk-based customer due diligence , maintaining accurate KYC records, and ensuring regulatory compliance. The position also involves client/stakeholder coordination, escalation support, workload management, and identifying process improvements within KYC operations.

Key Responsibilities

1. Execution – Collection of KYC Documentation & Data

- Undertake and manage the KYC Documentation and Data Collection process for the respective Market to ensure accurate and timely compliance with internal policies and external regulations.
- Ensure regulatory knowledge of the respective countries within the Market remains up to date.
- Manage workload, address backlog responsibilities, and prioritize tasks efficiently.
- Provide guidance on cases to stakeholders, where required.
- Review the KYC Documentation and Data collected and apply a risk-based approach when undertaking Customer Due Diligence, while ensuring that the documentation and data collected have been uploaded to the KYC system.

2. Escalation Management & Client Interaction – Support Senior KYC Coordinator or Senior CDD Officer

- Support the Senior KYC Coordinator or Senior CDD Officer, as required, in interactions with external clients and internal stakeholders (including GCC members and local offices) to address concerns, resolve escalations, and maintain strong working relationships.

3. Process Improvement

- Identify opportunities to enhance KYC processes and implement best practices to optimize efficiency and accuracy.

Key Requirements

Qualifications & Skills

- Degree educated.
- Proven experience in KYC, CDD, or related compliance roles, with a demonstrated track record of success.
- Strong process management skills, with the ability to design and implement efficient workflows.
- Strong collaboration, stakeholder management, and team leadership skills, including mentoring and conflict resolution.
- In-depth knowledge of KYC regulations, client screening processes, and risk assessment methodologies.
- Excellent communication and interpersonal skills, with the ability to interact effectively with clients and stakeholders at all levels.
- Analytical mindset with strong problem-solving capabilities to address complex escalations.

What’s in it for you?

Pathways for career development

- Work with colleagues and clients around the world on interesting and challenging work.
- We provide internal career opportunities, so you can take your career further within TMF.
- Continuous development is supported through global learning opportunities from the TMF Business Academy.

Making an impact

- You’ll be helping us to make the world a simpler place to do business for our clients.
- Through our corporate social responsibility program, you’ll also be making a difference in the communities where we work.

A supportive environment

- Strong feedback culture to help build an engaging workplace.
- Regardless of where you are in your career, TMF Group opens a world of opportunity where you will be part of our team and is supported in your global career journey.
- Our inclusive work environment allows you to work from our offices around the world, as well as from home, helping you find the right work-life balance to perform at your best.
- At TMF Group, it’s our people who make us who we are. Our company thrives on entrepreneurial spirit and is full of proactive people who combine enthusiasm with responsibility and accountability.

Other Benefits

- Anniversary & Birthday Leave policy
- Be part of One TMF
- Paternity & Adoption leaves
- Salary advance policy
- Work flexibility – Hybrid work model
- Talk about growth opportunities (we invest in talent)
- Well-being initiatives

We’re looking forward to getting to know you!