Service Renewal and Upsell Specialist (Service Sales)

Responsibilities:

- Implementation of service portfolio and pricing (calculation of offering pricing and pricing strategy)

- Optimization and maximization of initial service-attach within solution and standard deals

- Deployment and development of service portfolio

- Enablement of product sales to sell standard services

- Adapting existing service activities to ensure a customer fitting service delivery

- Support of non-standard deals regarding service solution design and pricing and offer management

- Negotiation of non-standard (customer provided) maintenance agreements

- Performance of channel sales through driving the reseller engagement with focus on service sales & service delivery quality, according to the global service channel program guidelines

- Service contract renewal and upsell management

- Measurement and reporting of actuals and forecast vs. plan and further sales performance KPIs

- Owning the service pipeline and forecast

- Track and manage invoicing. Liase with Finance Department as required.

- Provide analytical and statistical data in assisting preparation of cost calculation, budgeting, forecasting, and business planning

Project Support

- Support the Commercial Team with the drafting of tender documentation, and contribute to the drafting of commercial & contractual documents, such as letters, early warning, Change Request

General

- Able to balance priorities and perform effectively under pressure to deliver against sometimes challenging deadlines whilst being consistent and delivering to a high standard.

- Proactively communicate with colleagues to coordinate the timely completion of tasks and

- project deadlines.

- Providing administrative, and secretarial support – within a project team, with experience of monitoring and reporting on progress of project.

Job Requirements:

- Effective time management skills, including the ability to successfully prioritise workloads, and manage multiple competing priorities

- Has worked in and contributed to collaborative team environments and is comfortable in supporting team members to deliver business objectives and personal development goals.

- Good interpersonal skills - is articulate, demonstrates good verbal, a suitably confident team player who can co-ordinate across multiple teams.

- Minimum Diploma holder in Business Administration, Finance or related discipline.

- At least 3 years’ experience in administration tasks.

- Self-motivated, well-organized, service-oriented, initiative and independent.

- Good analytical mind and business sense.

- Good command in both spoken and written English

- Proficiency in computer application.

- Hand-on experience of SAP or others ERP

$$ We are an equal opportunity employer! We promote diversity in all its forms and create an inclusive work environment, free from prejudice, discrimination and harassment, in which all employees feel a sense of belonging. We warmly welcome all applications regardless of gender, age, race or ethnic origin, social and cultural background, religion, disability and sexual orientation.

$$ $$ $$ $$ $$ https://career5.successfactors.eu/career?company=gieseckede&career_job_req_id=26137&career_ns=job_application