Project Manager

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You'll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you'll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You'll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences. This role, as a member of project operation team, adjust and manage client's quality, security, infrastructure, assignments and major request and current as-is. Additionally, will support client negotiation and project set-up for Addendum projects. This role mainly includes the job requirement of: ① Lead the Coordination and Resolution of Major Client Issues Assess the nature of requests raised by client regarding projects, quality, infrastructure, and other operational matters by identifying key issues, business impact, and urgency. Intervene directly in complex issues that cannot be resolved by the responsible teams and establish a clear resolution strategy. Mediate disagreements among teams regarding responsibilities, scope of work, priorities, resource allocation, and schedules. Collaborate with both client stakeholders and internal teams to evaluate alternatives and reach practical, executable agreements. Define action owners and completion deadlines for agreed-upon measures, and monitor progress through resolution. Prepare and present options, impact analyses, and recommendations for matters requiring Project Manager (PM) decisions. Coordinate and manage responses to critical or emergency incidents affecting project. ② Negotiate and Finalize Addendum Project Scope, Effort Estimates, and Pricing Review new client requests and determine whether they fall within the scope of the existing operations contract or require a separate addendum project. Work with relevant teams to define project requirements, delivery scope, deliverables, assumptions, dependencies, and exclusions. Consolidate effort estimates from development, operations, and other delivery teams, and validate their rationale and feasibility. Develop effort and cost proposals by considering required resources, project timelines, dependencies, constraints, and risks. Secure internal approvals and finalize quotations before submission to the client. Lead discussions with the client regarding project scope, effort estimates, and pricing, and drive final agreement. Document all agreed terms, estimation assumptions, quotation versions, and outstanding issues, and formally hand them over to the designated PMO for execution and tracking. At least 10 years of experience in IT project management, operations management, client management, or commercial management, or equivalent demonstrated capability. Experience resolving differences between clients and multiple delivery teams in large-scale IT operations projects. A demonstrated ability to intervene in complex or long-standing issues and drive them to resolution. Experience defining requirements and scope, reviewing effort estimates, and negotiating commercial quotations. Sufficient understanding of IT operational matters—including security, performance, compliance checks, and incidents—to engage effectively with technical teams. Strong skills in client negotiation, issue analysis, report preparation, and decision support. Experience delivering projects for large enterprise clients. Experience in e-commerce and large-scale online service operations. Experience as a PM, operations lead, or client engagement lead, or in preparing proposals and quotations for additional projects. Understanding of project costs, resource effort, and profitability. Relevant certifications, such as PMP or ITIL. Korea, Republic of Project Management Hybrid Professional Seoul, KR Seoul (0079) IBM Korea, Inc. Agile Methodologies Business Requirements Communication Cross-functional Team Leadership Maintenance Management Project Management Project Planning Effective communication Project Management Information Systems Resource Allocation Project Management Methodologies Service Management