Asset Servicing Associate

Shape the future of operational excellence by protecting clients and the firm through strong controls, continuous improvement, and leadership opportunities in a global environment.

As an Asset Servicing Associate within the Asset Servicing team in Commercial and Investment Bank, you deliver accurate, timely corporate actions and income processing while maintaining a strong controls environment. You oversee transaction verification, supervisory checks, and issue management while partnering with internal teams, clients, and external agents to resolve inquiries and drive improvements. You lead people and change initiatives that strengthen resiliency, improve efficiency, and support a culture of inclusion and opportunity.

Job Responsibilities:

- Execute accurate and timely mandatory corporate action payments received from agents and depositories.
- Validate high-value payments and verify transactions to support strong controls and error prevention.
- Perform supervisory checks and complete daily operational signoffs in line with defined standards.
- Act as the primary contact for partner site inquiries, client requests, and ad hoc projects related to asset servicing issues.
- Provide timely management reporting and escalate issues to senior leaders locally and across partner sites.
- Assist with developing and updating procedures, supporting systems enhancements, and progressing efficiency goals.
- Diagnose problems and deliver operational or technical resolution within defined and limited autonomy.
- Identify risks, issues, and trends, complete root cause analysis, and recommend remediation actions.
- Optimize processes by reducing false exceptions and improving how work is executed.
- Deliver training sessions and serve as a go-to subject matter resource for the team and partners.
- Manage resource planning, coaching, objective setting, performance reviews, and succession planning to strengthen team capacity and continuity.

Required qualifications, skills, and capabilities:

- Demonstrate 10+ years of relevant experience in asset servicing, including income and corporate actions.
- Apply an analytical mindset and advanced problem-solving skills to identify, escalate, and resolve complex operational issues independently.
- Partner effectively with internal teams, external clients, custodians, agents, depositories, and third-party service providers.
- Deliver against tight timelines while supporting strategic change initiatives aligned to organizational goals.
- Maintain a strong controls mindset and consistently identify process risk and remediation opportunities.

Preferred qualifications, skills, and capabilities:

- Demonstrate experience in staff development, performance evaluation, and succession planning.
- Communicate effectively and manage stakeholders across global teams with clear, regular status updates.
- Drive process improvements that enhance operational efficiency and strengthen day-to-day execution.
- Maintain a robust controls environment and support audit readiness through well-controlled processes and documentation.
- Show “Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes