Manager, HR Operations and Delivery

Job Track Description:

- Requires broad technical expertise and company/industry knowledge.

- Accountable for program management functions.

- Assists others in achieving goals.

- Manages performance appraisals and pay reviews.

- Manages training for 3 or more employees.

- Manages hiring and termination actions.

General Profile

- Accountable for team performance and results.

- Manages professional employees and/or supervisors.

- Adapts plans and priorities based on resource and operational challenges.

- Acts based on policies, procedures.

- Receives guidance from managers.

- Provides technical guidance to employees, colleagues, and customers.

Functional Knowledge

- Understands and applies concepts in the field of expertise.

- Has growing knowledge of other disciplines.

Business Expertise

- Translates strategy and priorities into work product.

Impact

- Positively impacts the level of service.

- Impacts the team’s ability to meet quality, volume, and timeline targets.

- Guides based on policies, resource requirements, budgets, and business plans.

Leadership

- Builds team engagement to meet service and operational challenges.

- Provides recommendations for OT, operational expenses, and rollup data.

Problem Solving

- Resolves technical, operational, and organizational problems.

- May take part in solving problems across a matrix.

Interpersonal Skills

- Guides and influences internal and external customers, or agencies.

Responsibility Statements

- Manages a group of support analysts focused on data analysis, reporting, and project management

- Provides day-to-day team direction and manages workload across team members.

- Assess team member skills and experiences to determine training and development.

- Ensure key HR initiatives and HR processes are deployed effectively by providing support and strategic inputs.

- Resolves questions or concerns, working to establish credibility and trust with leadership and navigating challenging situations.

- Coordinates HR actions, tracks changes in the organization, and supports communications/change management activities.

- Supports deployment and delivery to ensure employee actions are processed on time.

- Identifies opportunities for greater efficiencies.

- Designs and implements process improvements.

- Proven business analysis and problem-solving ability.

- Ability to present data and create storylines in the context of business priorities through tools like Excel, PowerPoint, and Tableau.

- Performs other duties as assigned.

- Complies with all policies, procedures, and standards.