About this role
Role Overview
The Engagement Lead is responsible for day-to-day execution of engagement
initiatives, ensuring students, schools, and partners remain active, supported,
and engaged throughout the program lifecycle.
This role is highly execution-focused and ensures that plans turn into
measurable participation, completion, and retention.
Key Responsibilities
1. Engagement Execution &
Operations
- Execute student
and school engagement plans
- Coordinate
workshops, online sessions, and school visits
- Manage
logistics, schedules, and communications
- Support
onboarding activities during pilot and scale-up phases
2. Relationship Support &
Communication
- Serve as
secondary point of contact for schools and partners
- Respond to
queries, requests, and issues in a timely manner
- Escalate
complex issues to the Partnership Manager or PMO
- Maintain
positive, professional relationships with stakeholders
3. Tracking, Reporting & Feedback
- Track
engagement metrics such as:
- Attendance
- Course
participation
- Drop-off rates
- Collect
feedback from students and schools
- Share insights
with Content, LMS, and PMO teams
- Support
continuous improvement initiatives
4. Coordination & Support
- Support
marketing campaigns and activations
- Coordinate with
Admin & Reporting Executive for accurate data capture
- Maintain
engagement calendars, trackers, and logs
Requirements
Education & Experience
Requirements
Education
- Bachelor’s
degree in:
- Education
- Business
- Communications
- Social
Sciences
- Public
Relations
- Additional
certifications in project coordination or education programs are a plus
Experience
- 3–6 years of
experience in:
- Program
coordination
- Engagement or
outreach roles
- Education or
youth programs
- Experience
working with schools or student groups is strongly preferred
Skills & Competencies
- Preferably (Female - Arabic Speaker)
- Strong
organizational and coordination skills
- Excellent
interpersonal and communication skills
- Attention to
detail and follow-through
- Ability to
manage multiple priorities
- Comfortable
working with students and educators