Mission Critical Trainer

Overview

The Mission Critical Low Voltage Trainer develops and delivers classroom instruction, hands-on lab exercises, and field training for personnel working on data center and other mission critical low voltage projects. This position turns approved project requirements, installation procedures, and lessons learned into practical training covering structured cabling, fiber optics, copper cabling, pathways, racks, bonding and grounding, testing, labeling, and quality documentation. The trainer prepares employees to perform assigned work safely, consistently, and to project requirements through demonstrations, guided practice, and documented skills assessments.

Responsibilities

- Lead classroom, lab, and field training for mission critical low voltage installation teams using approved lesson plans and learning objectives.

- Teach structured cabling practices, including fiber and copper installation, cable handling, termination, labeling, testing, and documentation within assigned expertise.

- Demonstrate approved installation practices for racks, cabinets, cable pathways, cable management, and telecommunications bonding and grounding.

- Develop and update course outlines, lesson plans, presentations, diagrams, instructor guides, checklists, and practical exercises for leadership review.

- Align training with applicable project specifications, approved drawings, manufacturer instructions, company procedures, and relevant industry requirements.

- Teach mission critical work practices, including work-area readiness, protection of installed systems, change control awareness, escalation, and turnover expectations.

- Prepare training spaces, mock-ups, tools, test equipment, and materials; verify training equipment is ready for use and maintain safe lab conditions.

- Demonstrate test equipment use and interpretation of results, including copper certification, fiber loss testing, inspection, and OTDR fundamentals within authorized course scope.

- Assess knowledge and hands-on skills against approved criteria, document results, and provide additional instruction when learners need more practice.

- Coordinate with field leadership, QA/QC, safety, and Training Department staff to identify training needs and incorporate recurring installation issues and lessons learned.

- Maintain course materials, training equipment inventory, attendance, assessment results, and completion records in designated department systems.

- Support role-based training paths, coach teaching assistants, collect learner feedback, and recommend course improvements to department leadership.

- Perform other technical training and course-development duties as assigned within demonstrated qualifications.

- Assist with collecting feedback, updating training trackers, and preparing completion reports and department summaries.

- Perform other training support and administrative duties as assigned.

Qualification

- Hands-on low voltage installation experience that demonstrates readiness to teach structured cabling and related systems, including experience on data center or other mission critical projects.

- Experience training, mentoring, or leading installation personnel through technical demonstrations and hands-on practice.

- Working knowledge of fiber and copper cabling, pathways, racks, cable management, labeling, testing, and telecommunications bonding and grounding.

- Ability to read drawings, specifications, installation details, manufacturer instructions, and test reports and explain requirements in clear, practical terms.

- Ability to prepare organized lessons, deliver clear demonstrations, and assess knowledge and practical skills using established criteria.

- Proficiency with PowerPoint, Word, Excel, and Outlook for course development, communication, scheduling, and training records.

- Strong communication, patience, and classroom management skills, with the ability to adapt instruction to different experience levels.

- Commitment to safe work practices, installation quality, accurate documentation, and teaching only within demonstrated technical qualifications.

Preferred Qualifications

- Experience delivering technical courses or leading field training for mission critical low voltage installation teams.

- Relevant BICSI, fiber optics, manufacturer, test-equipment, or instructor credentials related to assigned training subjects.

- Experience with learning management systems, SharePoint, training diagrams, adult-learning methods, and practical assessment development.

- Experience incorporating QA/QC findings, testing documentation, and turnover requirements into hands-on training.

NTI is an organization committed to diversity and inclusion to drive its business results and to create a better future every day for its diverse employees, clients, partners and communities. We are proud to be an Equal Opportunity and Affirmative Action Employer providing opportunities to all employees and applicants without regard to race, sex, national origin, religion, age, disability, veteran status, genetic information, sexual orientation, gender identity and any other protected status in accordance with applicable law.