About this role
ROLE DESCRIPTION
Position: Night Audit Supervisor
WE NEED BIG STARS LIKE YOU!!!
Our hotels are unique, and we are looking for outstanding talent to provide exceptional customer service to our team. Cotton Court is a collection of hotels that are created for todays passionate travelers, each of our hotels is intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond...
Status: Exempt
Reports to: Front Office Manager
JOB SUMMARY
This is an exempt position. Employees in this role are expected to perform the duties and responsibilities assigned to them and are not compensated based on hours worked.
Due to the nature of the position, work schedules may vary, and the role may require working more than 40 hours in a workweek and/or more than 8 hours in a day as necessary to meet business needs, including evenings, weekends, or peak operational periods.
Candidates applying for management positions are expected to possess the professional knowledge, leadership capabilities, and functional expertise required to perform the essential duties of the role. While onboarding will be provided to familiarize successful candidates with Company-specific systems, processes, and culture, management hires are expected to bring with them the core competencies necessary to lead, make decisions, and achieve results within their area of responsibility.
The Night Audit Supervisor is responsible for overseeing all overnight front office operations while ensuring the accuracy of daily financial transactions, guest accounts, and audit procedures. This position provides leadership and support to the overnight team, maintains exceptional guest service standards, and serves as the primary point of contact for hotel operations during overnight hours. The Night Audit Supervisor is responsible for training, coaching, and developing Night Auditors while ensuring compliance with company policies, financial controls, and service standards.
ESSENTIAL DUTIES & FUNCTIONS
- Operational Responsibilities
- Oversee all front desk operations during the overnight shift.
- Complete and verify the daily night audit process, ensuring all transactions are balanced accurately.
- Review guest accounts, room revenue, house accounts, and departmental postings for accuracy.
- Prepare and distribute required daily management and financial reports.
- Monitor occupancy levels, room availability, and rate accuracy.
- Ensure proper cash handling procedures and accountability of all hotel funds.
- Resolve system discrepancies and communicate unresolved issues to hotel leadership.
- Ensure smooth transition of information between overnight and daytime operations.
- Managerial Responsibilities
- Provide direct supervision and leadership to Night Auditors and overnight front office team members.
- Train, coach, and mentor Night Audit staff to ensure compliance with hotel standards and procedures.
- Monitor employee performance and provide ongoing feedback and development opportunities.
- Assist in scheduling, shift coverage, and staffing needs for overnight operations.
- Ensure team members maintain professionalism, productivity, and adherence to company standards.
- Participate in interviewing, onboarding, and training new overnight team members.
- Support departmental goals and contribute to overall front office success.
- Guest Services
- Greeting guests warmly and provide exceptional customer service while following Valencia Hotel Collection standards, including the 18 Core Standards and Six-Star Ingredients.
- Respond promptly and professionally to guest inquiries, concerns, and service requests.
- Resolve guest complaints and service recovery situations independently whenever possible.
- Ensure guest satisfaction through proactive communication and attention to guest needs.
- Accommodate special requests while maintaining operational efficiency.
- Team Support and Training
- Train new staff on front desk service standards, safety procedures, and hotel policies.
- Provide ongoing training and development opportunities to enhance team performance.
- Ensure compliance with health regulations, hotel policies, and industry standards
- Communication and Reporting
- Communicate effectively with the Front Office Manager, Director of Rooms, and other department leaders.
- Prepare detailed shift reports outlining operational issues, guest concerns, and audit findings.
- Report incidents, accidents, safety concerns, and maintenance issues immediately.
- Maintain clear communication between overnight operations and daytime
- Safety & Compliance
- Follow all hotel policies, procedures, and brand standards.
- Ensure compliance with all safety regulations and emergency procedures.
- Act as the overnight manager-on-duty when designated.
- Respond appropriately to emergency situations and security concerns.
- Maintain a safe, secure, and professional working environment for guests and team members.
Qualifications
ESSENTIAL SKILLS AND QUALIFICATIONS
- Strong verbal and written communication skills
- Effective time management and problem-solving skills
- Proficiency in POS Systems, event management software and Microsoft Office Suite
- Ability to work well with a team and demonstrate attention to detail
- Excellent organizational skills and interpersonal abilities
- Certification in hospitality management or related field required
- Certification for TABC & Texas Food Handlers required
Physical Requirements
- Standing/Walking: Frequent, including during service and event oversight
- Lifting/Carrying: up to 50 lbs, including luggage, equipment and supplies
- Other Physical Requirements: Frequent handling, grasping and crouching
Working Environment
- Interior: front desk, lobby, back office, and other guest service areas
BASICS
- Display courteous behavior with guests and team members
- Report on any unsafe conditions immediately
- Ensure hotel equipment is in proper working condition & stored correctly
- Attend required meetings
- Follow company policies and procedures
- Perform any additional duties assigned by the supervisor
- Maintain cleanliness and organization in all work areas
CANDIDATE PROFILE
Education and Experience
High school diploma or equivalent required
- Minimum of 2 years of experience in night audit supervisory role or front desk management required
- Previous supervisory or managerial experience in Hospitality is required