About this role
Pay Range: $12.77 – $15.00 per hour
Objective: To properly greet, assist, and service current and potential members as they enter the club.
Reports To: Front Desk Manager
Criteria:
- CPR/AED certified within 60 days
- 1 year of customer service experience preferred
- In accordance with Virginia law, salary history will not be requested or used in the hiring process
- Must follow all Service Standards and club policies
As an AFF Team Member, responsibilities include, but are not limited to:
- Get & Keep Members
- Embrace and follow the company Mission, Service Standards, AFF Training and Policy Manuals, and any department-specific training documents.
- Provide the highest quality customer service by greeting members with a welcoming, friendly, energetic, and positive attitude always. Use members names whenever possible.
- Know the clubs emergency response protocol and be prepared to act. Exercise sound judgment with safety as a priority.
- Arrive to work 5 minutes early and wear department‑specific uniform.
- Actively participate in all department and club meetings.
- Be a team player by contributing to both club and organizational goals.
- Maintain open and honest communication with the team, partnering together as fitness professionals.
- Read and sign the communication log.
As a Welcome Desk Team Member, responsibilities include, but are not limited to:
- Smile and acknowledge all guests and members as they enter and leave the club.
- Understand and implement guest policy.
- Monitor member check‑in by verifying membership cards, taking photos, and properly checking in family members.
- Understand and administer the UPS system for Membership Directors.
- Efficiently answer the phone within three rings and direct calls appropriately.
- Properly take and relay phone messages.
- Record all reservations.
- Establish proficiency with the member management system.
- Complete opening, closing, and cleaning checklists and follow procedures as outlined by management.
- Inform members of upcoming activities, promotions, and policy changes.
- Maintain a clean and attractive front desk area.
- Complete all administrative and support duties assigned within and across departments.
- Input and manage your weekly work schedule in the clubs scheduling platform by established deadlines, maintaining full accountability for schedule accuracy, timeliness, and adherence to club staffing need
- Perform other duties as reasonably assigned.