About this role
The Marketing and Customer Service Representative position will be filled at the II, III, or Senior level based on the candidate’s qualifications and experience. This position is a single point of customer contact for nominations, contracts, confirmations, billing, scheduling, and capacity requirements. Under limited supervision, ensures customer activity complies with agreements by monitoring nominations and gas flow activity and communicating proactively with customers to resolve any relevant issues.
Industry and accounting related experience preferred.
A bachelor's degree in a business-related field or equivalent work experience. Typically, six years of related, progressive work experience would be needed for candidates applying for this position who do not possess a bachelor's degree.
Intermediate computer skills and knowledge necessary to operate Microsoft Excel/Word/Outlook and the aptitude to learn and become proficient in using Kern River's proprietary gas scheduling and accounting system.
Ability to read and interpret transportation agreements and Kern River’s FERC gas tariff and apply them to business practices.
Excellent interpersonal and conflict resolution skills in order to develop positive working relationships with customers and other company personnel. Excellent oral and written communication skills and analytical and problem-solving skills.
Proficient in prioritizing and handling multiple issues and projects concurrently with rigid time constraints.
Extended day, and weekend and holiday work is required on a rotating basis with other team members to cover year-round scheduling.
Work outside standard work hours as required with ability to travel to local and long-distance customer meetings (generally requires a valid driver's license).