Analyst Cust Qual

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com .

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:
Quality

Job Sub Function:
Customer/Commercial Quality

Job Category:
Professional

All Job Posting Locations:
São Paulo, Brazil

Job Description:

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/ .

Execute basic activities for the EdTech educational teams and in some cases for regional activities, as well as other planned activities by the company that include services for HCPs participants in events and faculties.

Job Description

There is an internal preidentified candidate, however all applicants will be reviewed

- Execute product complaint intake activities, ensuring timely and accurate processing of complaints in accordance with established procedures.
- Perform translation of event descriptions, when required, to ensure complete and accurate information is available to Franchise partners in the applicable systems.
- Prepare and send complaint acknowledgment letters to the sales force, confirming receipt of the complaint and providing the corresponding reference number.
- Prepare and distribute complaint closure letters in the local language, when applicable.
- Support training and awareness activities for the sales force related to Product Complaint processes and requirements.
- Support internal and external audits by preparing and providing product complaint documentation and related records.
- Maintain accurate complaint records and ensure compliance with quality and regulatory requirements.
- Support the maintenance and update of Product Complaint dashboards and reports, ensuring data accuracy and timely availability of information for stakeholders

Essential knowledge and skills:

- Education:

Bachelor’s Degree in Pharmacy, Life Sciences, Engineering, Healthcare, or a related discipline.

- Experience:

Minimum of 1 year of professional experience, preferably in Quality, Regulatory Affairs, Complaint Handling, or a related field.

Proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint.

- Languages

Trilingual (English - advanced , Spanish - advanced and Portuguese - advanced).

- Desirable

Knowledge in Power Bi and ECM system.

- Core competencies required

Attention to Detail : Demonstrates accuracy and thoroughness in complaint intake activities, ensuring data integrity and compliance with procedures.

Communication Skills : Effectively communicates in written and verbal formats, preparing customer-facing correspondence and collaborating with internal stakeholders.

Organizational Skills : Ability to prioritize tasks, manage multiple activities simultaneously, and meet established deadlines.

Analytical Skills : Capable of reviewing complaint information, identifying relevant details, and supporting accurate documentation and escalation when necessary.

Team Collaboration : Works effectively across functions and supports training, audit, and operational activities in a collaborative environment.

Customer Focus : Understands the importance of accurate and timely complaint handling in delivering a positive customer experience and maintaining product quality standards.

If you want to apply to this position, please consider the following information from our Global Job Posting Policy.

Manager Notification - An employee may apply for a position without informing his/her manager. However, if the employee is invited to interview for a position, then, to the extent that this is consistent with local law or practice, s/he is required to notify his/her manager prior to the interview. This notification is encouraged to promote development discussions between the manager and the employee.

#LI- Hybrid

Required Skills:

Preferred Skills: