About this role
Outside Sales Representative - Parts Division
Department: Parts
Reports To: Parts Director
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Outside Sales Representative - Parts Division
Location: Watson Truck & Supply, Inc., Parts Department, Hobbs, NM
Employment Type: Full-Time; Non-Exempt
Pay: Based on Experience
Position Summary
The Outside Sales Representative is responsible for developing new business opportunities, maintaining strong customer relationships, and growing parts sales within an assigned territory. This position serves as the primary point of contact for customers in the field, providing product knowledge, pricing information, and outstanding service to support customer needs. The Outside Sales Representative works closely with the Parts Department, Service Department, and management team to increase market share, enhance customer satisfaction, and achieve sales objectives.
Key Responsibilities
- Develop and maintain relationships with existing customers while actively pursuing new business opportunities.
- Establish and achieve sales goals and customer growth objectives.
- Conduct regular customer visits and sales calls within the assigned territory.
- Identify customer needs and recommend appropriate parts, products, and solutions.
- Solicit parts sales through customer visits, phone calls, and other business development activities.
- Deliver and pick up parts as necessary to support customer requirements.
- Maintain a thorough understanding of parts inventory, applications, pricing, and availability.
- Perform market analysis and monitor competitor pricing and activities.
- Coordinate with Parts Department personnel to ensure timely order fulfillment and customer satisfaction.
- Work collaboratively with service, sales, and parts personnel to support company objectives.
- Maintain accurate customer records, sales activities, and follow-up communications.
- Assist in resolving customer concerns and ensuring a positive customer experience.
- Participate in company meetings, training programs, and sales initiatives.
- Support all departments as needed to promote overall business success.
- Complete additional duties and special projects as assigned.
Required Qualifications
- High School Diploma or GED equivalent.
- Minimum of two (2) years of outside sales experience, preferably in truck parts, automotive parts, industrial equipment, or a related industry.
- Valid driver's license with an acceptable driving record.
- Strong customer service and relationship-building skills.
- Excellent verbal and written communication skills.
- Strong organizational and time management abilities.
- Basic computer skills and proficiency with business software applications.
- Good numerical reasoning and analytical skills.
- Ability to work independently with minimal supervision.
- Self-motivated with strong problem-solving abilities.
Preferred Qualifications
- Experience in heavy-duty truck, diesel engine, trailer, or equipment parts sales.
- Knowledge of truck parts, service operations, and dealership environments.
- Experience with inventory and parts management systems.
- Existing relationships within the transportation, trucking, oilfield, agriculture, or construction industries.
- Forklift experience or certification.
Physical Requirements
- Ability to lift and carry up to 100 pounds.
- Ability to stand, walk, climb, stoop, crouch, and drive for extended periods.
- Ability to load, unload, and transport parts and materials as needed.
- Ability to operate forklifts and material-handling equipment safely.
- Ability to work both indoors and outdoors in varying weather conditions.
Work Environment
- Combination of office, warehouse, customer locations, and field sales environments.
- Frequent travel within the assigned territory.
- Regular interaction with customers, vendors, technicians, management, and department personnel.
- Exposure to warehouse, shop, and outdoor work environments when visiting customer locations.
- Use of personal protective equipment as required.