About this role
Become Part of the VICI Team
VICI is a fashion destination for the modern woman, offering an on-trend assortment of women’s apparel, accessories, footwear, and handbags. Through weekly new arrivals, exclusive styles, influencer collaborations, and curated collections, we inspire our customers to express their personal style. Founded in 2012 as a small family-owned business, VICI has grown into a fashion brand with a strong online and social presence and an expanding retail footprint. From our Nashville retail store to the VICI Outlet in Fairfield, California, and our newest retail store in Walnut Creek, we continue to bring the VICI experience to more customers. At VICI, we value creativity, collaboration, and a shared commitment to delivering exceptional products and customer experiences as we continue to grow.
About the role
As a Retail Sales Associate, you will play an important role in delivering an exceptional customer experience while driving sales and supporting daily store operations. You will assist customers with product selection, build strong customer relationships, maintain an organized and welcoming store environment, and contribute to achieving store sales goals. The ideal candidate is customer-focused, enthusiastic, and motivated to create a positive shopping experience while representing the company’s brand and values.
What you’ll do
- Meet/exceed sales goals and expectations
- Customer-centric and understands the importance of creating exceptional customer experience that leaves a lasting impression.
- Identify customer needs and provide styling options and tips
- Possesses a strong ambition and passion for achieving goals, both as an individual and as a member of the store team
- Abide by all store policies and procedures
- Embody and represent the VICI brand
- Always maintain sales floor cleanliness
- Maintain proper sales floor product representation with high level visual standards and replenishment
- Always maintain sense of urgency
- Ability to work well under minimal supervision
- Be up to date on current fashion trends as well as VICI Styles
- Process shipment in an efficient manner: unbox, steam, fold, and merchandise on the sales floor
- Ensure sales floor is clean, organized and aesthetically pleasing at all times
- Greets and helps customers while building relationships to ensure a great customer experience
- Place and encourage online orders on out-of-stock product for customers
- Capture email and phone numbers at checkout for every customer
- Create content for social media as requested by the Marketing Team
- May perform other duties as assigned in support of the overall success of the company
Who we are looking for
- Retail or fashion industry experience preferred.
- Passion for fashion and delivering excellent customer service.
- Goal-oriented, proactive, and positive attitude.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment, manage multiple priorities, and adapt to change.
- Team player who can also work independently.
- Strong problem-solving skills and initiative.
- High level of personal and professional integrity.
- Ability to prioritize tasks based on business needs.
Education and Experience
- High school diploma or equivalent preferred.
- Previous retail or fashion industry experience preferred.
- Customer service or sales experience is a plus.
Work Environment and Schedule
- Flexible scheduling, with consideration for other work commitments.
- Requires standing for extended periods and frequent customer interaction.
- Occasionally lift up to 25 pounds.
Your Wellbeing is Our Priority
At VICI, we believe in supporting our team through benefits that promote health, financial security, and work-life balance. Our benefits include:
- Health Benefits: Medical, dental, and vision insurance for eligible employees.
- 401(k) Retirement Plan: A retirement savings plan with company matching for eligible employees.
- Paid Time Off: Paid time off and sick time to support your personal needs and well-being.
- Employee Discount: Enjoy exclusive discounts on VICI merchandise.
Benefits and eligibility are subject to applicable plan terms and company policies.
VICI offers competitive compensation based on a candidate’s experience, qualifications, skills, and the location of the position. Pay rates are established in accordance with applicable federal, state, and local wage laws and regulations.