About this role
Essential Duties and Responsibilities
Patient Care and Specimen Collection
- Perform venipuncture and capillary blood collection on patients of varying ages, as appropriate for the practice.
- Recognize and respond appropriately to patient reactions, including dizziness, fainting, or other adverse responses.
- Maintain a professional, courteous, and compassionate approach with all patients.
Specimen Processing and Laboratory Coordination
- Label specimens accurately at the time of collection, following laboratory requirements.
- Verify that specimens meet the ordering laboratory's collection, labeling, and handling requirements.
- Package specimens appropriately and arrange timely delivery or pickup by the reference laboratory.
- Monitor specimen supplies and maintain appropriate storage conditions.
- Identify and report improperly collected, mislabeled, hemolyzed, insufficient, or otherwise unacceptable specimens.
Clinical Support and Office Operations
- Review laboratory orders for completeness and communicate discrepancies to the appropriate clinical staff.
- Monitor inventory of needles, collection tubes, gloves, tourniquets, and other supplies.
- Dispose of sharps and biohazardous waste according to OSHA and office policies.
- Follow infection-prevention procedures, including hand hygiene and appropriate personal protective equipment.
- Maintain accurate documentation of specimen collection and processing.
Compliance and Safety
- Maintain patient confidentiality in accordance with HIPAA.
- Follow OSHA bloodborne pathogens standards and applicable infection-control procedures.
- Follow laboratory protocols and applicable CLIA requirements for duties performed.
- Participate in required training, competency assessments, and quality-improvement activities.
- Report needlestick injuries, exposure incidents, patient complications, and safety concerns promptly.
Physical Requirements
- Ability to stand, walk, and perform repetitive hand and arm movements throughout the workday.
- Ability to perform venipuncture and handle laboratory specimens safely.
- Ability to lift and carry routine clinical supplies within the practice's established limits.
- Ability to work in a clinical environment and follow appropriate precautions when handling blood and other potentially infectious materials.
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Qualifications
Qualifications
- High school diploma or GED required.
- Completion of an accredited phlebotomy training program preferred or required according to practice policy.
- Current phlebotomy certification preferred; required if applicable to the position.
- Previous phlebotomy experience in a physician's office, clinic, or laboratory preferred.
- Ability to perform accurate blood draws and work with patients who may be anxious or difficult to draw.
- Excellent communication and patient-service skills.
- Ability to maintain confidentiality and work effectively in a team-oriented medical office.