About this role
Essential Duties and Responsibilities
Clinical Duties
- Room patients and obtain vital signs, including blood pressure, pulse, temperature, height, weight, and oxygen saturation.
- Obtain and document patient medical histories, medication lists, allergies, and chief complaints.
- Prepare patients for examinations and procedures.
- Assist providers during examinations and minor office procedures.
- Perform EKGs, spirometry, hearing and vision screenings, and other diagnostic tests as ordered.
- Administer medications and immunizations as directed and permitted by state regulations.
- Provide patient education regarding medications, treatments, preventive care, and follow-up instructions.
- Monitor and manage clinical supplies, vaccines, and equipment.
Administrative Duties
- Document patient information accurately in the Electronic Health Record (EHR).
- Schedule appointments, referrals, diagnostic testing, and follow-up visits.
- Process prescription refill requests according to office protocols.
- Obtain prior authorizations and assist with insurance-related documentation.
- Answer telephone calls, respond to patient portal messages, and relay information to providers.
- Maintain patient confidentiality and comply with HIPAA regulations.
Care Coordination
- Assist with chronic disease management programs for conditions such as diabetes, hypertension, hyperlipidemia, and COPD.
- Coordinate care with specialists, hospitals, pharmacies, and community resources.
- Support preventive health initiatives, including annual wellness visits and immunization programs.
- Participate in quality improvement and population health activities.
Skills and Competencies
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Ability to work efficiently in a fast-paced clinical environment.
- Attention to detail and accuracy in documentation.
- Strong customer service and patient-care skills.
- Ability to maintain professionalism and confidentiality.
Physical Requirements
- Ability to stand, walk, bend, and sit for extended periods.
- Ability to lift and move up to 25 pounds.
- Manual dexterity sufficient to perform clinical procedures and operate medical equipment.
Work Environment
- Fast-paced outpatient primary care/internal medicine clinic.
- Frequent interaction with patients, families, providers, and staff.
- Exposure to communicable diseases and biohazardous materials consistent with healthcare settings.
Qualifications
Qualifications
- High school diploma or equivalent required.
- Current Certified Medical Assistant (CMA) certification required.
- Current CPR/BLS certification preferred or required.
- Minimum of one year of medical assistant experience in primary care, family practice, or internal medicine preferred.
- Proficiency with EClinicalworks (preferred) or any Electronic Health Record (EHR) systems.
- Knowledge of medical terminology, infection control practices, and clinical procedures.