About this role
Now Hiring: Overnight Front Desk Agent / Night Hotel Auditor
DoubleTree by Hilton – Downtown South Bend
Are you a night owl who enjoys helping people, staying organized, and working in a welcoming environment? Are you looking for an overnight position where every shift brings something different?
DoubleTree by Hilton Downtown South Bend is looking for a friendly, dependable, and motivated Overnight Front Desk Agent / Night Auditor to join our team!
Located in the heart of downtown South Bend, our beautiful hotel features a stunning nine-story glass atrium, an on-site Starbucks, Baker's Bar & Grill, and over 15,000 square feet of meeting and event space.
As an Overnight Front Desk Agent, you'll be the friendly face welcoming guests, assisting travelers, answering questions, and ensuring our hotel continues to provide exceptional service throughout the night.
And don't let the title "Night Auditor" intimidate you! While the position includes some daily financial reporting and balancing, this is first and foremost a guest service and Front Desk position. If you're comfortable using a computer, have basic math skills, and enjoy working with people, we can help you learn the rest!
Why Join Our Team?
We believe taking care of our team members is just as important as taking care of our guests!
- Competitive Wages
- Free Downtown Parking
- Employee Meal Program
- Hilton Team Member Travel Discounts
- Opportunities for Career Growth and Advancement
- A Friendly, Supportive Team Environment
- Valuable Hospitality and Customer Service Experience
What Does an Overnight Front Desk Agent Do?
Think of yourself as the person who keeps things running smoothly while most of the world is asleep!
Your responsibilities will include:
- Welcoming Guests – Greet late-night arrivals, assist with check-ins and check-outs, and provide a warm, professional experience.
- Helping Travelers – Answer questions, provide directions, assist with reservations, and help guests with their needs.
- Answering Phones – Handle incoming calls, guest requests, and general hotel inquiries.
- Managing Guest Accounts – Process payments, review charges, and ensure guest billing is accurate.
- Completing Nightly Reports – Perform basic daily balancing, reconcile transactions, and prepare reports for the morning management team.
- Keeping Things Organized – Maintain accurate guest information, complete shift checklists, and communicate important updates.
- Handling the Unexpected – Assist guests with concerns or unusual situations while remaining calm and professional.
- Preparing for the Next Day – Help ensure everything is ready for the morning Front Desk team.
- Creating Great Guest Experiences – Make every guest feel welcomed, valued, and cared for.