Patient Service Representative - Pediatrics

Find your calling at Mercy!

The Patient Service Representative is a primary point of contact for patients and visitors and supports a positive, seamless patient experience by managing front-desk operations and workflows. The PSR also supports the financial aspects of the patient encounter by communicating applicable patient financial responsibility, requesting and collecting payment, explaining available payment options and assistance resources, and accurately documenting financial conversations and outcomes.

Position Details:

Patient Service Representative - Pediatrics

Mercy Clinic Pediatrics - Old Tesson Road
12348 Old Tesson Road, Suite 160
St. Louis, MO 63128

Full-Time | 36 Hours per Week

Overview

Mercy Clinic Pediatrics is seeking a compassionate, organized, and customer-focused Patient Service Representative (PSR) to join our team at the Old Tesson Road location. The PSR serves as the first point of contact for patients and families, helping create a welcoming and positive experience while supporting front-office operations, appointment scheduling, registration, and patient financial services.

The ideal candidate is passionate about delivering exceptional service, enjoys working with children and families, and thrives in a fast-paced healthcare environment.

Primary Responsibilities

Patient Registration & Front Desk Support

- Greet patients and families in a prompt, friendly, and professional manner.
- Verify patient identity and demographic information.
- Complete patient registration and appointment check-in/check-out processes.
- Schedule, reschedule, and confirm patient appointments.
- Answer incoming phone calls and direct inquiries appropriately.
- Create and maintain accurate electronic health records in Epic.
- Process mail, scan documentation, manage RightFax communications, and perform general clerical duties.
- Maintain patient confidentiality and comply with HIPAA and Mercy policies.

Patient Financial Responsibilities

- Review and communicate patient balances and financial responsibility at check-in and check-out.
- Request and collect applicable payments at the time of service.
- Explain payment options and financial assistance resources.
- Refer patients to Financial Assistance or Medicaid Eligibility teams as appropriate.
- Document financial discussions, payment arrangements, and referrals accurately within designated systems.
- Balance and close assigned cash drawer in accordance with departmental policy.

Office & Team Support

- Maintain a safe, clean, and welcoming reception and waiting area.
- Demonstrate working knowledge of office equipment, including computers, scanners, fax machines, copiers, and payment processing devices.
- Participate in department meetings and training opportunities.
- Support workflow improvements and updates within Epic and clinic operations.
- Follow infection prevention, safety, and incident reporting procedures.

Qualifications

Required Education

- High School Diploma or equivalent.

Required Skills

- Strong verbal and written communication skills.
- Excellent customer service and interpersonal skills.
- Basic computer proficiency, including data entry and word processing.
- Strong attention to detail and organizational abilities.
- Ability to maintain confidentiality and professionalism.
- Ability to work effectively in a fast-paced environment and adapt to changing priorities.
- Ability to discuss financial responsibilities and payment options with confidence, empathy, and accountability.
- Ability to complete Clinic Core Front Desk Training after hire.

Preferred Qualifications

- One year of medical office, healthcare, or patient registration experience.
- Experience with Epic or other electronic medical record systems.
- Previous experience working with pediatric patients and families preferred.

Physical Requirements

- Ability to occasionally lift, push, and/or pull up to 50 pounds.
- Ability to stand and walk throughout the workday.
- Ability to bend, kneel, squat, twist, reach, and perform repetitive clerical tasks.

Why Mercy?

At Mercy, we believe in careers that match the unique gifts of unique individuals. Our mission is clear: to bring to life the healing ministry of Jesus through compassionate care and exceptional service. Join a team dedicated to making a difference in the lives of children and families every day.

Mercy is an equal opportunity employer.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.