Customer Insights Consultant

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

Running AI market simulations with tested prompts to study consumer behavior fascinates you, and you know its real value lies in analyzing output data and writing clear insight reports for business teams. You bring a consulting approach to understanding research needs, designing digital experiments, and conducting thorough data reviews. Stakeholders trust your opinion, logic, and technical problem-solving capabilities. You are able to synthesize insights across platforms, create clear charts, translate data into compelling narratives, and tailor slide presentations to your audience's function and level.  Beyond prompt engineering, you possess a practical business mindset that ensures your synthetic research directly supports business goals.

Key Responsibilities

- Run AI Market Simulations: Using AI agents, simulate research focused on concept testing, messaging evaluations, attitudes & usage (A&Us), and buyer journeys.
- Prompt Engineering: Write and refine tested prompts to capture accurate data for each research topic, adjusting brief plan recommendations inside the tools.
- Data Analysis & Quality Review: Review AI output data for trends, patterns, and errors to ensure accuracy and data consistency.
- Reporting & Insight Synthesis: Synthesize insights across platforms, make charts, and develop presentation slides of findings to communicate insights clearly to business teams.
- Cross-Functional Collaboration: Work closely with researchers and cross-functional teams to align synthetic modeling with broader business goals.
- Present Findings Effectively: Communicate research findings in a compelling manner, using data visualization and storytelling techniques tailored to different functions and organizational levels.
- Provide Actionable Recommendations: Translate data and AI outputs into clear, actionable recommendations that support strategic planning and business decisions.

You’ll need to have:

- Bachelor’s degree or four or more years of work experience.
- Four or more years of relevant experience required, demonstrated through work experience and/or military experience.
- Experience conducting concept testing, messaging evaluations, A&Us, or buyer journey research within the technology or telecommunications category.
- Proficiency in using large language models and prompt tools.
- Strong skills in market research and data review.
- Clear writing and speaking skills to communicate findings effectively.
- Demonstrated ability to solve logic and technical problems.

Even better if you have:

- Bachelor's degree in Market Research, Computer Science, Data Analytics, or a related field.
- Experience in Market Research, Social Sciences, Statistics, or a related field.
- Experience working at or alongside a market research agency or analytics vendor.
- Proven track record of analyzing data from multiple sources and delivering tailored insights and slide decks to cross-functional stakeholders.
- Familiarity with consumer behavioral modeling, digital platforms, or social analytics tools.
- Experience with both Consumer and B2B audiences is a plus.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

## Where you’ll be working
In this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies.

## Scheduled Weekly Hours
40

Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Benefits and Compensation

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.

The annual salary range for the location(s) listed on this job requisition based on a full-time schedule is: $83,000.00 - $159,000.00.

The annual salary range for the New York location(s) listed on this job requisition based on a full-time schedule is: $91,500.00 - $159,000.00.