Service engineer

Veralto launched in October 2023 as a $5 billion global leader in essential technologies with a bold vision for creating enduring positive impact for the world. Our operating companies  are building on a long-standing legacy of success, innovation, and deep customer trust as they work to create a safer, cleaner, more vibrant future.Veralto is headquartered in Waltham, Massachusetts with the 13 operating companies and 300+locations world wide. Our global team of 16,000 associates is committed to making an enduring positive impact on the world united by powerful purpose. Safeguarding the World’s Most Vital Resources™

Veralto’s Water Quality Companies’s – Hach , Chemtreat, Trojan Technologies, OTT Hydromet, Sea-Bird Scientific, McCrometer, XOS & Acquatic Informatics- helps to manage, treat, purity & protect the global water supply from municipal & wastewater treatment facilities to lakes, rivers, watersheds and oceans

Our Product Identification companies – videojet, Esko, X-rite, Linx and Pantoe helps package and protect the world’s food, medicine and essentials tracing and authenticating billions of goods that travels the global supply chain every day.

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WATER QUALITY PLATFORM

Water Quality (‘WQ”) Platform is part of the Environmental & Applied Solutions reporting segment and is a global leader in water quality analysis and treatment, providing instrumentation and disinfection systems to help analyze and manage the quality of ultra-pure water, portable water, wastewater, groundwater and ocean water in residential, commercial, industrial, and natural resource applications. Our water quality business provides products under a variety of brands, including Hach, Trojan Technologies, McCrometer and ChemTreat.   WQ Asia has sales offices in India, Australia, New Zeland, Singapore, South Korea, Thailand, Malaysia, Indonesia, Vietnam and Philippines.

Hach-TH Water Quality Platform, a part of the Hach Company, is a leader in manufacturing and distributing analytical instruments and reagents used to test water quality and other liquid solutions. In response to the rapidly expanding reagent in water test business in Thailand, we are seeking a highly motivated and experienced individual to join our Water Quality Thailand Group as Service Engineer.

POSITION SUMMARY:

Performs consultation with customers and manages installation projects involving customer service, training, the installation, modification and repair of complex equipment and computerized systems with a broad scope of responsibility.  Assigned projects are diverse in problem solving, requiring judgment in selecting best correctional method.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Consults with customers on equipment, may conducts site surveys, complete drawing and measurements to release a design with regards to equipment needs and location of equipment.  Must use independent judgment. Conducts on-site installation of equipment and follows established testing procedures to ensure proper working order. Analyzes and isolates equipment start-up malfunctions and takes corrective action. May initiate interim repairs until parts / equipment arrive on site. Trains customer personnel on equipment operation and maintenance responsibilities. Represents company in dealing with customer and is responsible for customer’s satisfaction with equipment. Makes technical presentations and has a strong knowledge of company products. May provide work leadership and train other employees. Uses professional concepts and company policies and procedures to solve a wide range of difficult problems in imaginative and practical ways. Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Exercises judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions. Normally receives no instruction on routine work and general instruction on new assignments. Provides crisp and timely written communication in conjunction with the full execution of all required written reports Regular and punctual attendance. Requires extensive domestic travel and up to50% international travel.

OTHER DUTIES & RESPONSIBILITIES :

- Performs other work-related duties as assigned.
- Prepares daily logs and reports of work performed.

EDUCATION, EXPERIENCE & SKILLS REQUIRED:

Education & Experience:

- Bachelor of Science degree in Electrical or computer Engineering -
- Preferable Preferred 5 years of experience in working as a customer support engineer for multi-disciplinary products.
- Must be proficient with computers and desktop applications.

Skills Required:

- Commitment to excellence and high standards.
- Excellent written and verbal communication skills.
- Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
- Excellent customer service and interpersonal skills.
- Positive, enthusiastic, focused, polished and genuine in all internal and external correspondence & interactions.
- Dynamic listening skills.
- Must exercise independent judgment and discretion in perform work.
- Friendly, courteous attitude.
- Ability to build rapport with customers and make a lasting favorable impression.
- Good English skills in verbal and written communication
- Working experience with international technology companies
- Experience in working in a variety of Asian countries

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.   Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies , in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.