Service Engineer (Bench repair)

Veralto launched in October 2023 as a $5 billion global leader in essential technologies with a bold vision for creating enduring positive impact for the world. Our operating companies  are building on a long-standing legacy of success, innovation, and deep customer trust as they work to create a safer, cleaner, more vibrant future.Veralto is headquartered in Waltham, Massachusetts with the 13 operating companies and 300+locations world wide. Our global team of 16,000 associates is committed to making an enduring positive impact on the world united by powerful purpose. Safeguarding the World’s Most Vital Resources™

Veralto’s Water Quality Companies’s – Hach , Chemtreat, Trojan Technologies, OTT Hydromet, Sea-Bird Scientific, McCrometer, XOS & Acquatic Informatics- helps to manage, treat, purity & protect the global water supply from municipal & wastewater treatment facilities to lakes, rivers, watersheds and oceans

Our Product Identification companies – videojet, Esko, X-rite, Linx and Pantoe helps package and protect the world’s food, medicine and essentials tracing and authenticating billions of goods that travels the global supply chain every day.

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WATER QUALITY PLATFORM

Water Quality (‘WQ”) Platform is part of the Environmental & Applied Solutions reporting segment and is a global leader in water quality analysis and treatment, providing instrumentation and disinfection systems to help analyze and manage the quality of ultra-pure water, portable water, wastewater, groundwater and ocean water in residential, commercial, industrial, and natural resource applications. Our water quality business provides products under a variety of brands, including Hach, Trojan Technologies, McCrometer and ChemTreat.   WQ Asia has sales offices in India, Australia, New Zeland, Singapore, South Korea, Thailand, Malaysia, Indonesia, Vietnam and Philippines.

Hach-TH Water Quality Platform, a part of the Hach Company, is a leader in manufacturing and distributing analytical instruments and reagents used to test water quality and other liquid solutions. In response to the rapidly expanding reagent in water test business in Thailand, we are seeking a highly motivated and experienced individual to join our Water Quality Thailand Group as Service Engineer (Bench Repair).

POSITION SUMMARY:

The Service Engineer (Bench Service Repair) is responsible for independently diagnosing, troubleshooting, repairing, calibrating, and maintaining Hach instruments returned to the service center. This role serves as a technical resource within the service organization, handling more complex repairs, supporting technical problem resolution, and contributing to continuous improvement initiatives.

The incumbent is expected to drive service excellence, ensure compliance with quality and safety standards, support technical knowledge sharing, and actively contribute to improving workshop efficiency and customer satisfaction.

Key Responsibilities

Instrument Repair & Maintenance

- Independently diagnose, troubleshoot, and repair Hach analytical instruments and equipment.
- Perform advanced calibration, testing, verification, and validation activities according to Hach standards.
- Analyze recurring equipment failures and identify root causes.
- Execute preventive maintenance, refurbishment, and restoration activities.
- Ensure all repaired instruments meet quality requirements before customer return.
- Provide recommendations regarding repair feasibility and cost-effectiveness.

Technical Expertise & Support

- Act as a technical resource for service team members on complex repair issues.
- Support Field Service Engineers and Technical Support teams with troubleshooting and fault analysis.
- Coordinate with Global Technical Support regarding escalated technical issues.
- Assist in evaluating new repair procedures, spare parts, and technical documentation.
- Provide on-the-job coaching to less experienced service personnel.

Quality & Compliance

- Ensure adherence to Hach quality standards, service processes, and safety requirements.
- Maintain accurate service records, calibration reports, and repair documentation.
- Participate in internal and external audits.
- Identify and implement corrective and preventive actions (CAPA) when required.
- Drive a culture of quality and continuous improvement within the service center.

Inventory & Workshop Management

- Monitor spare parts utilization and recommend inventory optimization actions.
- Support inventory forecasting and stock planning activities.
- Ensure workshop equipment, tools, and test systems are properly maintained and calibrated.
- Assist in managing repair workflow and workload prioritization.

Continuous Improvement

- Lead or participate in Lean, Kaizen, and process improvement projects.
- Identify opportunities to improve repair turnaround time, productivity, and service quality.
- Support implementation of best practices and standardized work procedures.
- Contribute to service center performance improvement initiatives.

Customer Support

- Support customer inquiries related to repair status and technical matters when required.
- Assist in analyzing customer complaints related to service repairs.
- Contribute to root cause investigations and resolution plans to improve customer satisfaction.

Qualifications

Education

Bachelor's Degree in Engineering, Instrumentation, Electronics, Electrical Engineering, Mechanical Engineering, Chemistry, Environmental Science, or related disciplines.

Experience

- Typically 3-5 years of experience in technical service, instrumentation repair, maintenance, laboratory equipment, or related engineering functions.
- Experience troubleshooting complex analytical instruments is preferred.
- Experience working in a service center or technical repair environment is an advantage.

Technical Skills

- Strong troubleshooting and root cause analysis skills.
- Good understanding of electronics, instrumentation, sensors, and control systems.
- Ability to interpret schematics, wiring diagrams, and technical documentation.
- Knowledge of calibration methodologies and quality systems.
- Familiarity with ERP, CRM, or service management systems.
- Strong proficiency in Microsoft Office applications.

Language Skills

- Strong communication skills in Thai.
- Working proficiency in English for technical documentation, service reports, and communication with regional/global teams.

Key Performance Indicators (KPIs)

- Repair turnaround time.
- First-time repair success rate.
- Workshop productivity.
- Quality and compliance performance.
- Calibration accuracy.
- Customer satisfaction metrics.
- Documentation quality and completeness.
- Safety performance.
- Continuous improvement contributions.
- Technical training and knowledge-sharing participation.

Core Behaviors

Customer Focus

- Anticipates customer needs and proactively supports service excellence.
- Balances speed, quality, and customer expectations effectively.

Accountability

- Takes ownership of complex assignments and delivers results with minimal supervision.
- Demonstrates reliability and commitment to commitments and deadlines.

Collaboration

- Builds strong partnerships across Service, Sales, Supply Chain, Quality, and Global teams.
- Shares expertise and supports capability development of colleagues.

Continuous Improvement

- Proactively identifies process improvement opportunities.
- Contributes to Lean initiatives and operational excellence efforts.

Integrity & Compliance

- Consistently demonstrates high ethical standards and compliance with company policies.
- Promotes a culture of safety and quality within the workplace.

Problem Solving

- Applies systematic root cause analysis to resolve complex technical issues.
- Makes sound technical decisions based on data and experience.

Technical Leadership

- Serves as a subject matter resource within the repair center.
- Coaches and guides less experienced team members.
- Supports training and knowledge transfer activities.

Adaptability

- Responds effectively to changing priorities and business requirements.
- Embraces new technologies, products, and processes to improve service capabilities.

Success Profile

The successful Service Engineer II demonstrates strong technical expertise, independent decision-making, problem-solving capability, and a continuous improvement mindset. They are recognized as a reliable technical resource who consistently delivers high-quality repair services, supports team development, and contributes to operational excellence and customer satisfaction.

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.   Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies , in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.