Business Support, Guest Services

JLL empowers you to shape a brighter way .

Our people at JLL and are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Welcoming Experience

- Ensure the best experience for each person entering HSBC’s lobby
- Host and manage the main reception and lobby areas, energising the space, and create lasting impressions
- Always maintain a professional appearance and wear an approved name tag in clear sight.
- Ensure there is sufficient coverage for reception at all specified times
- Verify building access, and process Customers/Guests with temporary access.
- Ensure that the reception, lobby and client suites are always immaculate, taking ownership of the space and reporting issues appropriately
- Follow the agreed process for employee new hires/exits
- Assist with directing Customers, Guests and HSBC Personnel to their required destination.
- Responsible for logging and retrieval of any technology accessory rentals
- Provide lost and found services as required.

Visitor Management

- Ensure that all visitors experience service excellence consistently, providing a warm, courteous and prompt welcome on arrival and throughout the customer journey
- Register each guest using the approved guest booking system, issue guest badge, and notify meeting host of guest arrival
- Liaising with PA/EA teams, clients and visitors and providing excellent customer service – creating “wow” moments when the opportunity arises
- Maintain information regarding the various registration processes at each HSBC Premises
- Monitor all Customers, Guests, HSBC Personnel, and others in the lobby space, ensuring badge swipe or escorted transition beyond security perimeter. Contact Security for any breaches or issues.
- Handle sensitive information discreetly, manage visitor access controls diligently, and adhere to any privacy guidelines we have in place.

Concierge Services

- Provide an overview of each site and its amenities in an accessible building guide
- Liaise with other WE&O departments, namely security, workspace ambassadors, workspace experience and operations, and hospitality services to provide a consistent and seamless experience
- Provide an information on the local area, its amenities, and any events to act as a point of contact between clients and hosts, enhancing service with a concierge approach
- Proactively deal with and be accountable for enquiries and requests in a timely and professional manner as well as providing follow-up as necessary

Help and Support

- Ensure Security, and Health and Safety procedures are always adhered to
- Proactively manage Switchboard services, answering and directing calls as received
- Ensure that all calls are answered in accordance with pre–approved greetings and established policies
- Ensure “out of hours” switchboard is activated and direct emergency and non-emergency calls/inquiries to the appropriate point(s) of contact, where/when applicable.
- Maintain Standard Operating Procedures to support effective and consistent Lobby/ Lobby processes and procedures
- Commence emergency procedures in a manner consistent with assigned location emergency response plans
- Provide support for AV/ VC, collaboration tools or other meeting and conference room related equipment issues
- Coordination and liaison with Event Coordination team for all Personnel, Customer and Guest and executive transportation requirements
- Assist with any questions or requests in a proactive and cheery manner

Location:

On-site –Shanghai, China

Job Tags:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement and Supplemental Privacy Statement for Individuals in China .

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected] . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.