About this role
Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.
At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.
This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.
The Role
The Senior Lead, Project Controls – Resource Planning & OPEX Management will lead resource planning, capacity modelling, workforce demand forecasting, and OPEX governance across CN. This role is accountable for building practical, data-driven planning models that connect project demand, resource supply, work priorities, and delivery capacity.Working closely with Project Controls, PMO, delivery teams, operations, engineering, HR, and CN leadership, the role provides clear visibility into resource needs, capacity gaps, contractor requirements, vacancies, and planning risks. The successful candidate will bring strong project controls discipline, analytical capability, stakeholder management, and the ability to translate complex resource data into actionable recommendations.This is a senior individual contributor role that supports enterprise decision-making by improving resource planning accuracy, strengthening governance, and enabling better alignment between project commitments and available capacity.
The Main Responsibilities
Resource Planning & Capacity Management:
Lead short, medium, and long-term resource planning across CN project teams and functions. Build and maintain resource supply and demand models that reflect project workload, delivery priorities, vacancies, contractor needs, and capacity constraints. Assess resource gaps, skill constraints, and capacity risks, and recommend practical options to support delivery commitments.Partner with leaders to align resource plans with project schedules, annual planning cycles, and changing business priorities. Establish standard assumptions, planning methods, and governance routines for resource forecasting.
Resource Modelling, Reporting & Analytics:
Develop resource modelling frameworks that support workload forecasting, scenario planning, and capacity decisions. Create dashboards and reporting views that give leaders clear visibility into resource demand, utilization, vacancies, contractor mix, and planning risks. Analyze trends impacting resource needs, productivity, delivery performance, and team capacity. Convert data and model outputs into concise recommendations for senior leaders and delivery teams.Continuously improve planning models, data quality, reporting cadence, and forecast reliability.
OPEX Planning Governance:
Support OPEX planning from a project controls perspective by translating approved resource plans into clear planning inputs, assumptions, and governance views. Coordinate with delivery leaders, HR, and support teams to validate headcount, contractor, vacancy, and timing assumptions. Track plan changes, risks, and resource impacts through monthly and quarterly governance routines. Provide leadership with concise views of capacity impacts, planning gaps, and options to address resource constraints. Maintain alignment between project demand, resource availability, and OPEX planning assumptions without owning financial planning activities.
Stakeholder Engagement & Governance:
Serve as a trusted project controls advisor for resource planning discussions across CN. Facilitate cross-functional planning sessions to review demand, capacity, risks, priorities, and mitigation actions. Challenge assumptions, connect interdependencies, and drive consistency in planning inputs across teams. Prepare senior-level updates that clearly explain resource outlook, risks, decisions required, and recommended actions. Support continuous improvement of project controls processes, planning standards, reporting cadence, and governance routines.
Leadership Competencies:
Strong project controls mindset with the ability to connect scope, schedule, workload, resources, and delivery risk. Advanced analytical, modelling, and problem solving skills. Ability to influence stakeholders without direct authority and drive alignment across functions.Clear executive communication, storytelling, and presentation skills. High degree of ownership, accountability, judgment, and comfort working through ambiguity.
What We Look For in a Candidate
- 8+ years of experience in project controls, resource planning, workforce planning, PMO, program management, portfolio governance, or related disciplines.
- Demonstrated experience building resource models, capacity plans, workload forecasts, and planning dashboards.
- Strong understanding of project delivery environments, governance routines, planning assumptions, and cross-functional dependencies.
- Advanced Excel and Power BI skills, with the ability to build clear, maintainable models and reporting views.
- Experience preparing senior leader updates, decision materials, and action-oriented recommendations.
- Strong communication, facilitation, organization, and stakeholder management skills.Bachelor's degree in Engineering, Project Management, Business, Operations, Analytics, or a related field.
- Telecommunications, technology, network deployment, infrastructure, or large capital program experience.
- Experience supporting large, matrixed organizations with employees, contractors, and cross-functional delivery teams.
- Knowledge of project controls, portfolio management, capacity planning, workforce analytics, and resource governance.
- Experience with planning/reporting tools such as Power BI, SAP, Planview, Clarity, Anaplan, Adaptive Planning, or equivalent platforms.PMP, project controls certification, analytics certification, or related professional designation.
Requisition #: 344221
Equal Employment Opportunities
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
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Disclaimer
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
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