About this role
About the role and team
Working at Uber as a Senior Operations Manager means solving hard problems in a high-stakes, fast-moving environment. You will be responsible for the strategic development and execution of growth and marketplace efficiency initiatives, making big decisions without perfect information and owning the outcomes.
In this role, you’ll turn complexity into clarity at speed, navigating competing priorities and leading through influence rather than control. We’re looking for someone who is sharp, steady, and motivated by meaningful service at scale. If you think critically, move with urgency, and want to shape the future by solving what’s hard, this is where you’ll grow.
What you’ll do
- You will be In charge of high touch - Strategic account GTM, one of our most important segment with key logos across several cuisines
- Responsible for merchant total investment target (Ads, Offer, MPI)
- Own execution of deal desking under Strategy team deal renewal principles and process
- Own campaign recruitment, MOU, JBP enablement
- Maintain merchant SOT covering decision matrices, merchant persona, CP, MPI, Total merchant investment calendar and commercial milestones calender
- Own attainment forecasting and recommendation if gap to attain
Basic Qualifications
- 5 + years of experience in Sales Operation, B2B GTM, Sales leadership role in a tech company.
- Proven track record of delivering measurable outcomes in high-velocity B2B or consumer-facing business units leading a team of ICs.
- Exceptional business acumen. Understand client needs and can derive GTM milestones to drive synergy between platform growth objectives and client growth.
- Strong stakeholder management skills with experience influencing senior leadership and cross-functional teams.
- Resilience and adaptability—the ability to thrive in dynamic, unstructured environments with a "get-it-done" attitude.
- Bachelor’s degree or higher.
- Japanese language proficiency both speaking and writing are required
Preferred Qualifications
- Demonstrated proficiency building AI-enabled and agentic solutions that translate business logic into scalable workflows. Experience working with AI agents, repositories, knowledge bases, and structured data to automate and improve processes
Ready to Ride?
This isn't the kind of place where you follow a playbook — it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves — we'd love to hear from you.
You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.
Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.