About this role

Company Description

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Job Description

Program Overview

MSX International provides technical information and documentation support to Hyundai Motor America (HMA), helping teams translate complex technical information into clear, accurate, and usable content. Based on-site at HMA headquarters in Fountain Valley, California, the Technical Author supports the development and maintenance of documentation for assigned automotive, engineering, service, or operational processes.

The role works with subject matter experts and key stakeholders to capture technical requirements, organize source information, and maintain documentation through review and completion. The scope can span different document types and business functions while following the standards and workflows of each assigned project.

Position Summary

Do you enjoy turning complex technical information into clear, practical instructions? Are you detail-oriented, curious, and comfortable working with technical experts to understand how something works and explain it accurately?

At MSX International, we’re looking for a Technical Author to develop, revise, and maintain technical documentation supporting HMA’s business needs. You’ll gather information from approved source materials and subject matter experts, organize it for the intended audience, and guide content through established review and approval processes.

Depending on the assignment, your work may include service and repair information, work instructions, process documentation, technical reference materials, or other supporting content. Working on-site at HMA headquarters provides exposure to engineering, technical, and operational teams while helping you broaden your technical communication skills.

As a member of the technical information support team, you’ll:

- Develop, edit, and maintain technical documentation in accordance with assigned requirements, templates, and style standards.
- Gather and review source information, including technical references, existing documents, stakeholder input, and process requirements.
- Work with engineers, technicians, process owners, and other subject matter experts to clarify technical details and resolve information gaps.
- Translate complex information into clear, logically organized content appropriate for the intended audience.
- Create or update step-by-step instructions, descriptions, tables, and supporting reference information as required.
- Coordinate the use of photographs, illustrations, diagrams, or other visual references when needed to support understanding.
- Check documentation for completeness, consistency, terminology, formatting, and alignment with approved source information.
- Route drafts to designated reviewers, track feedback, and incorporate approved changes.
- Flag technical discrepancies, unclear instructions, missing information, or conflicting feedback for resolution by the appropriate stakeholders.
- Support validation of documented procedures with subject matter experts and incorporate confirmed findings.
- Maintain document versions, revision histories, source references, and required review records in designated systems.
- Track assigned deliverables, review status, due dates, and open issues; provide progress updates and escalate potential delays.
- Prepare approved content for release or handoff in accordance with established publishing and document-control processes.
- Update existing documentation to reflect approved changes to products, procedures, or requirements.
- Identify opportunities to improve content clarity, consistency, usability, and authoring efficiency.
- Perform other related technical writing and documentation duties as assigned by MSX and client management.

Technical Expertise

- Ability to interpret technical information and develop clear, accurate documentation.
- Working knowledge of automotive systems, service information, or comparable technical subject matter.
- Proficiency with Microsoft Office 365, including Word, Excel, PowerPoint, and Outlook.
- Ability to use document templates, formatting tools, tables, and review features.
- Understanding of document structure, revision control, terminology consistency, and review workflows.
- Ability to learn assigned authoring, content-management, and publishing systems.

Desired Skills

- Strong technical writing, editing, and proofreading skills.
- Excellent attention to detail and commitment to documentation accuracy.
- Ability to ask focused questions and confirm understanding with subject matter experts.
- Strong organization, prioritization, and follow-through.
- Ability to manage multiple documents and incorporate feedback from different stakeholders.
- Clear written and verbal communication across technical and nontechnical audiences.
- Ability to work independently while collaborating effectively with cross-functional teams.
- A practical, audience-focused approach to explaining technical concepts and procedures.

Qualifications

Required Qualifications

- Experience creating, editing, or maintaining technical documentation, work instructions, service information, or comparable content.
- Demonstrated ability to organize complex information into clear, usable documentation.
- Ability to interpret technical source material and verify details with appropriate subject matter experts.
- Proficiency with Microsoft Office 365.
- Strong writing, communication, organization, and time-management skills.
- Ability to follow established documentation standards and manage revisions through review and completion.
- Ability to work on-site at HMA headquarters in Fountain Valley, California.

Preferred Qualifications

- Education or training in technical communication, automotive technology, engineering, or a related field.
- Experience supporting automotive service, engineering, manufacturing, or technical operations.
- Experience with structured authoring, content-management systems, or technical publishing tools.
- Experience developing procedural content supported by photographs, illustrations, or diagrams.
- Familiarity with document-control and approval processes.

Additional Information

Why MSX International?

At MSX International, you’ll use your technical knowledge and communication skills to help people understand and apply complex information. Working on-site at HMA headquarters provides opportunities to collaborate with technical and business teams, learn about their work, and expand your experience across different documentation needs.

If you enjoy making technical information clear, accurate, and useful, we want to hear from you.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, and other business and organizational needs. The disclosed range estimate may not have been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At MSXI, it is not typical for an individual to be hired at the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current hourly range is $30 to $37 based on current experience.

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.