Director, Executive Recruitment

Director, Executive Recruitment ETS and GS

The Colleague Experience Group (CEG) is responsible for all colleague-related benefits and programs globally, including career growth and development, leadership and learning, total rewards and well-being, recruitment, labor relations, colleague servicing, and more. CEG’s vision is to provide the best colleague experience every day to fuel growth, and they are committed to ensuring all of Team Amex has the resources and support they need to be and deliver their best.

How will you make an impact in this role?

The vision for the Colleague Experience Group (CEG) at American Express is to provide the best colleague experience to fuel growth. We'll achieve this by attracting, developing, and engaging a future-ready workforce and delivering a differentiated value proposition that enables all colleagues to be and deliver their best.

Talent Acquisition (TA) sources and hires top talent for American Express around the world. The function, with approximately 500 colleagues, supports early career, experienced, and executive hiring, as well as our New to Blue onboarding experience.

We are seeking an experienced and commercially minded Director to lead Executive Recruitment for Enterprise Technology Services (ETS) and Global Servicing (GS), with responsibility for delivering high-quality internal and external executive hiring across both business units.

Reporting directly to the Head of TA, this leader will oversee end-to-end executive search activity for Vice President (VP)-level and above positions, including direct sourcing, retained search partnerships, assessment and selection. The Director will build trusted relationships with senior business leaders and Colleague Strategic Partners (CSPs), translating business priorities and evolving leadership requirements into effective executive recruitment approaches.

The role will focus on strengthening executive talent pipelines across technology, digital, AI, customer servicing and other critical capabilities, while ensuring a high-quality experience for candidates and Hiring Leaders. The Director will also lead a small team, driving recruitment performance, governance and continuous improvement in partnership with the wider TA function.

Minimum Qualifications:

- 10+ years of experience in executive recruitment, Talent Acquisition or executive search, including significant experience recruiting Vice President-level and above talent.
- Proven track record of managing complex executive searches within a global organization or leading executive search firm.
- Strong understanding of executive talent markets, particularly across technology, digital, AI and other specialist leadership disciplines.
- Demonstrated ability to build trusted relationships with senior executives and influence complex hiring decisions.
- Experience leading recruitment teams, managing search portfolios and delivering high-quality hiring outcomes.
- Strong expertise in executive sourcing, market mapping, assessment, selection and retained search partnerships.
- Excellent communication, analytical judgment and discretion when managing confidential executive searches and senior stakeholders.

Preferred Qualifications:

- Experience leading executive recruitment for technology, servicing or other specialist business functions within a global enterprise.
- Established executive talent networks across technology, digital, AI, cybersecurity and service operations.
- Experience developing proactive executive talent pipelines and managing retained search partners.
- Experience recruiting across international markets and operating within a complex, regulated organization.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.