About this role
About the Role" We are seeking a skilled individual to join our team as a Technical Support Specialist in the healthcare industry. The ideal candidate will have experience in technical support, system administration, or development related to healthcare management systems on the Facets platform.
"Job Title" Technical Support Specialist
"Responsibilities" - Provide L2 production support for Guiding Care integration workflows or any other related healthcare applications. - Debug API calls, middleware logs, and SQL data issues. - Conduct root cause analysis and apply minor bug fixes/patches in C#/.NET. - Develop automation scripts for configuration validation and regression testing. - Collaborate with L2 support, Dev, and QA teams on hotfixes and releases. - Monitor integration endpoint performance and resolve bottlenecks. - Maintain knowledge base for recurring issues and solutions. - Participate in on-call rotation (24x7 model, flexible shifts).
"Required Skills" - Extensive experience in technical support, system administration, or development related to healthcare management systems on the Facets platform. - Experience in .NET (C#, ASP.NET, SQL Server) and Guiding Care. - Experience with claims processing, benefits management, and provider network management in the healthcare space. - Strong familiarity with databases and writing complex SQL queries. - Experience in system integrations, including REST APIs. - Ability to communicate with internal and external stakeholders in high-pressure situations (Major incidents / Application outage).
"Desirable Skills" - Healthcare knowledge (Medicare, Medicaid, insurance terms, etc.). - Proficiency in SQL, Java (for backend tasks), and working knowledge of APIs (REST/SOAP). - Experience with web services. - Experience with reporting tools such as Tableau, Power BI, or equivalent. - Knowledge of HIPAA and other healthcare regulations. - Usage of AI in Application Support.
"Education Qualification" - Bachelor's degree in Computer Science, Information Technology, or related field.
Please note that this position requires strong communication skills, the ability to lead, and a solid understanding of the .Net & MS tech stack. If you meet these qualifications and are looking to make a difference in the healthcare industry, we encourage you to apply.